Team communication integration · direct connectionAI agents that work inside Slack
Slack is where many operations teams already coordinate. Trellis posts alerts, approvals, and escalations from its workflows into Slack, so the right person hears about a problem in the channel they already watch.
- Team messages · two-way
- Escalations · instant
Your team in Slack
@Trellis is Palm House ready for the 3pm arrival? The guest is asking.
#ops-today · 2:10pm
SlackMention · 2:10pm
Trellischecks cleaning status, arrival time
Reply in SlackDraft → approvedPalm House was marked clean at 1:40. The lockbox code is set, so they can head over now.
Answers and escalations stay in the Slack thread where they were asked
What moves between Slack and Trellis
Which way each thing goes, and how quickly. Trellis connects to Slack directly. You install the Trellis app into your Slack in one click and invite it to the channels it should work in.
- Two-way
Mentions and direct messages
Instant. Agents reply in the thread and stream the answer as they work
- Inbound
Channel history
Read when an agent needs it, from channels the app was invited to
- Outbound
Escalations
Posted the moment an agent needs a person
- Outbound
Workflow messages
Posted when a workflow step says so
- Two-way
Files
Shared text, PDFs, spreadsheets, images, and audio are read. Agents can upload files
What agents do with the Slack connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer the question where it was asked
Answer a mention or a direct message in Slack with the reservation, task, or property the question is about.
- 002
Escalate into the channel you choose
Post an escalation or an approval request into the channel you choose, and pick up the answer from the thread.
- 003
Recommend first, act when someone says go
Watch a channel in recommend-only mode: say what it would do, and act only once someone in the thread says go.
Known limits
What to expect from the Slack connection today, so the demo starts from the real picture.
The app has to be invited to a channel before it can read or post there. This applies to private channels too.
Replies are cut at 4,000 characters, which is the Slack limit for one message.
Searching across your whole Slack works only while an agent is answering a live Slack message.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Slack connection.
FAQ
Slack and Trellis
Does Trellis work with Slack?
Yes. Trellis pushes alerts, escalations, and approvals from its workflows into Slack so your team can act without switching tools.
What does the Slack integration do?
It posts Trellis notifications and action requests into the Slack channels you choose, so your team hears about guest and operational events where they already work.
Is Slack required to use Trellis?
No. Slack is one of several channels Trellis can notify. Use it if your team already runs on Slack.
Watch agents answer and coordinate on your Slack account.
A 30-minute walkthrough with your own properties and channels on screen.