Property management system (PMS) · direct connectionAI guest messaging and operations for Cloudbeds
Cloudbeds is a hospitality management platform for hotels, hostels, and vacation rental groups. Trellis connects to Cloudbeds directly for reservations, guests, rooms, and housekeeping status, and runs guest conversations on the channels it connects itself, such as WhatsApp, SMS, and email.
- Guest messages · read only
- Bookings · instant
WhatsApp guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
CloudbedsRoom marked clean · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via WhatsAppDraft → approvedYes. Room 204 is ready now, so come whenever you land. Check in at the front desk and your key will be waiting.
Reservation status goes back to Cloudbeds as soon as it changes
What moves between Cloudbeds and Trellis
Which way each thing goes, and how quickly. Trellis connects to Cloudbeds directly.
- Two-way
Reservations
Instant for new, changed, rescheduled, and cancelled reservations, with an hourly check. Status changes made in Trellis go back to Cloudbeds
- Inbound
Guests
Instant when a guest is added, changed, or assigned to a room
- Inbound
Rooms and room types
Refreshed every hour
- Inbound
Housekeeping status
Instant when a room is marked clean, dirty, or occupied
What agents do with the Cloudbeds connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer on the channels that reach the guest
Answer guests on WhatsApp, SMS, and email with the Cloudbeds reservation and room in front of the agent.
- 002
Turn a room status into a turnover task
Turn a Cloudbeds housekeeping status change into a turnover task, and tell the front desk when the room is ready.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from Cloudbeds before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the Cloudbeds connection today, so the demo starts from the real picture.
Trellis does not send guest messages through Cloudbeds. Guest conversations run on the channels Trellis connects directly, such as WhatsApp, SMS, and email, with the Cloudbeds reservation attached.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Cloudbeds connection.
FAQ
Cloudbeds and Trellis
Does Trellis work with Cloudbeds?
Yes. Trellis connects to Cloudbeds directly. Reservations, guests, rooms, and housekeeping changes arrive as they happen, with an hourly check to catch anything missed.
Can agents message guests through Cloudbeds?
Not through Cloudbeds itself. Agents message guests on WhatsApp, SMS, and email with the Cloudbeds reservation attached, and write reservation status changes back to Cloudbeds.
Do I need to replace Cloudbeds?
No. Cloudbeds stays your system of record. Trellis runs guest messaging and operations around it.
Watch agents answer and coordinate on your Cloudbeds data.
A 30-minute walkthrough on your Cloudbeds account, your channels, your properties.