Property management system (PMS) · through CalryAI guest messaging and operations for Oracle OHIP
Oracle Hospitality Integration Platform (OHIP) is the connection layer for Oracle OPERA Cloud, the property management system used by hotels and serviced apartment operators. Trellis connects to OPERA through Calry and OHIP so reservations, properties, and guest messages power agent replies and operations.
- Guest messages · two-way
- Bookings · instant
- Availability · nightly
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
Oracle OHIPNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via Oracle OHIPDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation status goes back to Oracle OHIP as soon as it changes in Trellis
What moves between Oracle OHIP and Trellis
Which way each thing goes, and how quickly. Trellis connects to Oracle OHIP through Calry, a connection service for property management systems.
- Inbound
Reservations
Right away, double-checked nightly
- Inbound
Properties and room types
Right away, with everything copied over when you connect
- Inbound
Guest profiles
Taken from reservations and conversations
- Two-way
Guest messages
Instant in. Replies go out through Oracle OHIP
- Inbound
Availability
A full year ahead, kept current nightly
- Inbound
Reviews
Once a day
- Outbound
Reservation status
As soon as it changes in Trellis
What agents do with the Oracle OHIP connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the Oracle OHIP reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a Oracle OHIP reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from Oracle OHIP before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the Oracle OHIP connection today, so the demo starts from the real picture.
Reservation changes and new guest messages from Oracle OHIP reach Trellis as they happen. Properties, availability, and reviews are brought fully up to date when you connect, once every night, and whenever you ask.
When a guest message arrives, Trellis reads the whole conversation before answering, so a reply can trail the guest's message by a moment.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Oracle OHIP connection.
FAQ
Oracle OHIP and Trellis
Does Trellis work with Oracle OPERA Cloud?
Yes. Trellis connects to OPERA Cloud through Calry, which talks to Oracle through OHIP. Reservations, properties, and guest conversations come across, and when a reservation's status changes in Trellis, the change goes back to OPERA.
Can agents reply to guests through OPERA?
Yes. Guest messages arrive through the Calry connection and replies go back out through it. Channels Trellis connects directly, such as WhatsApp and SMS, work alongside it.
Do I need to replace OPERA?
No. OPERA stays your PMS. Trellis runs guest messaging and operations around it.
Watch agents answer and coordinate on your Oracle OHIP account.
A 30-minute walkthrough with your own properties and channels on screen.