The reservation next to the message
Every reply is drafted with the guest, the booking dates, and the property already in view. No tab-switching to check.
Guest communications
Every guest channel, answered. WhatsApp, Airbnb, Vrbo, email, SMS, calls.
Agents draft every reply with the reservation, the property, and your house rules in front of them. You approve, or let a channel run on its own once it earns it.
A guest asks for a late checkout. The agent checks the calendar, answers, and tells the cleaner. Nobody copies anything.
Starts with a demo · billing begins at 70% autopilot accuracy
Sarah MitchellHarbor View 201 · Aug 24–27Autopilot
Can we check in an hour early? Flight lands at 1.
Yes. Harbor View 201 will be ready by 2pm, so come straight from the airport. The lockbox code arrives at 1:45.
Checked calendar · moved cleaning to 11:00 · told MariaCleaning · Harbor View 201 · Maria · 11:00
Perfect, thank you!
Ask a follow-up or give new instructions...
Airbnb
Vrbo
Booking.com
WhatsApp
SMS
EmailCalls
Expedia
Hostaway
GuestyCapabilities
What the agents take off your plate
From message to task
A guest request becomes a task for the cleaner or the vendor, with the guest's message and photos attached.
Control per channel and per property
Keep specific properties on suggestions only. Turn on autopilot one channel at a time.
What changes for your team
A guest asks for a late checkout. The agent checks the calendar, answers, and tells the cleaner. Nobody copies anything.
- The reservation next to the message
- From message to task
- Control per channel and per property
Control
How autopilot is earned
Agents draft first. Each channel and each property earns autopilot on its own.
- 1
Draft first
Agents draft every reply and escalate by default. Your team approves before anything is sent.
- 2
Per-channel autopilot
You turn on autopilot one channel at a time, once the drafts on that channel need no edits.
- 3
70% accuracy threshold
Billing starts only when autopilot reaches 70% accuracy on your channels. Until then you pay nothing.
- 4
Per-property exclusions
Any property can stay on suggestions only. A sensitive listing never gets an automatic reply.
What operators say
“I haven't had to use the inbox in weeks.”
“Agents are going to increase hospitality output.”
84.5%of guest interactions automated on average
As of 22 Aug 2026 · 35+ companies · 3,000+ listingsFAQ
AI Inbox questions
Which channels does the AI inbox support?
Airbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and phone calls. Every conversation lands in the same inbox with the reservation and the property attached.
Does the agent send without review?
Not until you let it. Agents draft and escalate by default. You turn on autopilot one channel at a time, once that channel has earned it.
Can I exclude certain properties from autopilot?
Yes. Any property can stay on suggestions only, so a listing with a sensitive situation never gets an automatic reply.
Does it answer in the guest's language?
Yes. Agents reply in the language the guest writes in.
Can it open an Airbnb Resolution Center claim?
Yes. When a guest causes damage, the agent can file the Airbnb Resolution Center claim with the evidence from the turnover, instead of leaving a note for someone to do it later.
Supporting articles
Related pages
Other products
See it on your portfolio
Watch AI Inbox run on your properties, your channels, your team.
A 30-minute walkthrough. One plan from $749.99/mo; billing starts when autopilot reaches 70% accuracy.