Your SOPs, written once
Put the steps and the judgment calls behind each routine down once. Agents follow them on every reservation.
Repeatable execution
Write down how your operation runs once. Agents follow it every time.
Guest journey, turnover, emergency response, owner updates. Build each one once, set where a human has to approve, and let the agents run it.
Your SOPs stop living in one person's head. Agents run them the same way on every reservation, and you only hear about the steps you asked to approve.
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Guesty
Hostfully
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Hospitable
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What the agents take off your plate
A person approves where you say
Choose which steps need a person. Everything else runs.
Runs across your tools
The workflow reads the reservation, messages the guest, and creates the task in the tools you already use. Not another checklist on the side.
What changes for your team
Your SOPs stop living in one person's head. Agents run them the same way on every reservation, and you only hear about the steps you asked to approve.
- Your SOPs, written once
- A person approves where you say
- Runs across your tools
Templates
Four workflows most operations start with
Each one is adapted to how you already work during onboarding.
Guest journey
- Starts when
- A reservation is confirmed.
- Steps
- Welcome message, check-in instructions the day before arrival, a mid-stay check, checkout reminder, and a review request.
- Handoff
- A guest question the agent cannot answer from the property notes goes to a person with the thread attached.
- Stops when
- The reservation is cancelled or the guest asks to talk to a human.
Turnover orchestration
- Starts when
- A checkout date is set or changes.
- Steps
- Create the cleaning task, assign the cleaner, send the checklist and the guest's notes, collect photos, and schedule the inspection.
- Handoff
- A missing cleaner or a failed inspection goes to the operations manager.
- Stops when
- The inspection passes and the next check-in is confirmed.
Revenue protection
- Starts when
- A cleaner reports damage or a missing item.
- Steps
- Collect the photos, match them to the reservation, draft the claim, and file it in the Airbnb Resolution Center or charge the deposit.
- Handoff
- Claims above a set amount wait for approval.
- Stops when
- The claim is resolved or the owner decides not to pursue it.
Emergency response
- Starts when
- A guest reports a lockout, a leak, or no power.
- Steps
- Send the immediate fix (lockbox code, breaker location), create an urgent task, and call the on-duty contact.
- Handoff
- The on-duty person is paged within the set time window.
- Stops when
- The guest confirms the issue is resolved.
What operators say
“Agents are going to increase hospitality output.”
84.5%of guest interactions automated on average
As of 22 Aug 2026 · 35+ companies · 3,000+ listingsFAQ
Workflows questions
Which workflows come built in?
Guest journey, turnover orchestration, revenue protection, and emergency response come as templates. Onboarding adapts them to your SOPs, and you can build your own.
Where does a person approve?
Anywhere you choose. Each step can be marked as needing approval. The agent runs the rest and hands you that step with the context.
Does a workflow run across my tools?
Yes. A workflow can read the reservation from the PMS, message the guest on their channel, create the task for the cleaner, and log the result, without a person copying anything between systems.
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