Property management system (PMS) · through CalryAI guest messaging and operations for Avantio
Avantio is a vacation rental software suite with a PMS, channel manager, and website builder, widely used in Spain and across Europe. Trellis connects to Avantio through Calry for reservations, properties, and availability, and runs guest conversations on the channels it connects directly.
- Guest messages · read only
- Bookings · instant
- Availability · nightly
WhatsApp guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
AvantioNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via WhatsAppDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation status goes back to Avantio as soon as it changes
What moves between Avantio and Trellis
Which way each thing goes, and how quickly. Trellis connects to Avantio through Calry, a connection service for property management systems.
- Inbound
Reservations
Instant, plus a check every night
- Inbound
Properties and room types
Instant, with a full refresh on connection
- Inbound
Guest profiles
Taken from reservations and conversations
- Inbound
Availability
On connection and nightly, 365 days ahead
- Inbound
Reviews
Once a day
- Outbound
Reservation status
As soon as it changes in Trellis
What agents do with the Avantio connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer on the channels that reach the guest
Answer guests on WhatsApp, SMS, and email with the Avantio reservation and property in front of the agent.
- 002
Turn a request into work, then report back
Turn a guest request or a Avantio reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from Avantio before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the Avantio connection today, so the demo starts from the real picture.
Reservation changes and new guest messages from Avantio reach Trellis as they happen. Properties, availability, and reviews refresh on connection, whenever you refresh, and once a night.
When a guest message arrives, Trellis loads the full thread before answering, so a reply can trail the guest message by a moment.
Avantio does not share guest messages with Trellis, so the connection carries reservations and properties only. Guest conversations run on the channels Trellis connects directly, such as WhatsApp, SMS, and email.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Avantio connection.
FAQ
Avantio and Trellis
Does Trellis work with Avantio?
Yes. Trellis connects to Avantio through Calry, a connection service for property management systems. Reservations and properties sync in, and reservation status changes made in Trellis go back to Avantio.
Can agents message guests through Avantio?
Not through Avantio. Avantio does not share guest messages with Trellis, so agents message guests on WhatsApp, SMS, and email with the Avantio reservation attached.
Do I need to replace Avantio?
No. Avantio stays your PMS and channel manager. Trellis runs guest messaging and operations around it.
Watch agents answer and coordinate on your Avantio data.
A 30-minute walkthrough on your Avantio account, your channels, your properties.