From complaint to fix
A guest issue becomes the task, the vendor message, and the guest update, with the original message attached to each.
Daily operations
Keep routine work moving without becoming the switchboard.
A broken AC becomes a task, a vendor message, and a guest update. The agent does all three and tells you when it is done.
Your team stops being the human glue between the inbox, the PMS, and the cleaning group. You see what is stuck. The agents handle the rest.
Starts with a demo · billing begins at 70% autopilot accuracy
Property Manager Agent2hrs saved
Guest cracked the TV screen at Harbor View 201
On it, working across 4 platforms:
✓
Browser · Opened Airbnb Resolution Center → filed $450 claim✓
Shopping · Found 55″ Samsung on Amazon → arriving Friday✓
Messaging · Sent guest apology via WhatsApp + $75 creditScheduling · Finding available technician for Friday 2pm...
3 of 4 complete
Ask a follow-up or give new instructions...
Hostaway
Guesty
Hostfully
Lodgify
Hospitable
Breezeway
WhatsApp
Slack
QuickBooks
PriceLabsCapabilities
What the agents take off your plate
Works in the tools you already run
Your PMS, messaging, and task tools stay where they are. Agents do the work across them, so nothing gets replaced.
Only the stuck work reaches you
See what is late or blocked without opening tasks one by one.
What changes for your team
Your team stops being the human glue between the inbox, the PMS, and the cleaning group. You see what is stuck. The agents handle the rest.
- From complaint to fix
- Works in the tools you already run
- Only the stuck work reaches you
In practice
What an agent does when a guest reports a broken AC
How a guest issue becomes a completed repair
- 1
Report
A guest messages on any channel that the AC is not working. The agent reads it with the reservation and the property in front of it.
- 2
Triage
The agent checks the property notes and past issues, asks the guest a clarifying question if needed, and decides it is a maintenance job, not a cleaning job.
- 3
Dispatch
The agent creates the maintenance task with the guest's message, photos, and the access instructions, and assigns it to the HVAC vendor on file.
- 4
Schedule
The agent confirms a time with the vendor and the guest, and blocks the visit on the calendar.
- 5
Verify
The vendor closes the task from the mobile app with photos. The agent checks that the work matches the request.
- 6
Update the guest
The agent tells the guest the repair is done and logs the cost for the owner report. A person steps in only if something is blocked or unclear.
What operators say
“Agents are going to increase hospitality output.”
84.5%of guest interactions automated on average
As of 22 Aug 2026 · 35+ companies · 3,000+ listingsFAQ
Operations questions
Does it create tasks without asking?
Only if you tell it to. Task creation is a step you can keep under approval, so the agent proposes the task and a person confirms it. Teams that trust a flow can let it run.
How do I keep a step under human approval?
Mark the step as needing approval in the workflow. The agent does everything up to that point, hands it to a person with the context, and continues once approved.
Does Trellis replace Breezeway?
It can run alongside Breezeway or instead of it. Trellis covers tasks and field work and adds guest communication and agent actions. Some managers replace the Breezeway Assist add-on with Trellis.
Supporting articles
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