Privacy Policy
Last updated: February 22, 2026
Trellis Tech, Inc. ("Trellis", "we", "us", or "our") operates the Trellis platform, including the web application, mobile applications, and API services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. If you sign in with Google, we receive your name, email, and profile picture from Google.
Workspace Data
We store data you and your team create within Trellis, including properties, reservations, tasks, conversations, contacts, and documents. This data belongs to your workspace and is accessible only to authorized workspace members.
Integration Data
When you connect third-party services (e.g., property management systems, messaging platforms), we sync data from those services to provide our features. We store API credentials securely and access only the data necessary for the integration to function.
Usage Data
We automatically collect information about how you interact with our services, including device type, browser, IP address, pages visited, and actions taken. We use this data to improve our services and troubleshoot issues.
Photos and Media
Our mobile app may request access to your camera and photo library to allow you to attach photos to tasks and inspections. Photos are uploaded and stored securely on our servers.
How We Use Your Information
- Provide, operate, and maintain the Trellis platform
- Authenticate your identity and manage your account
- Process and deliver communications between you, your team, and your guests
- Synchronize data with connected third-party services
- Send transactional notifications (e.g., task assignments, shift updates)
- Generate AI-assisted responses and recommendations
- Analyze usage patterns to improve our services
- Detect and prevent fraud or security incidents
Data Sharing
We do not sell your personal information. We share data only in the following circumstances:
- Service Providers: We use third-party services for hosting (Supabase, Vercel, Fly.io), analytics (Vercel Analytics), push notifications (Expo), and communication (Twilio). These providers process data on our behalf under strict contractual obligations.
- AI Processing: When you use AI features, conversation data may be sent to AI model providers (Google, OpenAI, Anthropic) for processing. We do not share personally identifiable guest information with AI providers beyond what is necessary for the feature to function.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, secure authentication, and access controls. Our infrastructure is hosted in the European Union. While we strive to protect your information, no method of transmission or storage is 100% secure.
Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable, machine-readable format
- Objection: Object to processing of your data for certain purposes
To exercise any of these rights, contact us at privacy@trellistech.com.
Push Notifications
Our mobile app uses push notifications to alert you about task assignments, shift changes, and messages. You can disable push notifications at any time through your device settings.
Children's Privacy
Trellis is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Trellis after any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: