Property management system (PMS) · through CalryAI guest messaging and operations for OwnerRez
OwnerRez is a property management and channel management platform for vacation rental owners. Trellis connects to OwnerRez through Calry, so agents see your reservations, properties, and guest messages, answer guests from them, and coordinate the work around each stay.
- Guest messages · two-way
- Bookings · instant
- Availability · nightly
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
OwnerRezNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via OwnerRezDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation status goes back to OwnerRez as soon as it changes in Trellis
What moves between OwnerRez and Trellis
Which way each thing goes, and how quickly. Trellis connects to OwnerRez through Calry, a connection service for property management systems.
- Inbound
Reservations
Right away, double-checked nightly
- Inbound
Properties and room types
Right away, with everything copied over when you connect
- Inbound
Guest profiles
Taken from reservations and conversations
- Two-way
Guest messages
Instant in. Replies go out through OwnerRez
- Inbound
Availability
A full year ahead, kept current nightly
- Inbound
Reviews
Once a day
- Outbound
Reservation status
As soon as it changes in Trellis
What agents do with the OwnerRez connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the OwnerRez reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a OwnerRez reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from OwnerRez before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the OwnerRez connection today, so the demo starts from the real picture.
Reservation changes and new guest messages from OwnerRez reach Trellis as they happen. Properties, availability, and reviews are brought fully up to date when you connect, once every night, and whenever you ask.
When a guest message arrives, Trellis reads the whole conversation before answering, so a reply can trail the guest's message by a moment.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the OwnerRez connection.
FAQ
OwnerRez and Trellis
Does Trellis work with OwnerRez?
Yes. Trellis uses your OwnerRez reservations and portfolio context so its AI agents can answer guests and coordinate operations.
Do I need to replace OwnerRez?
No. Trellis works on top of OwnerRez. You keep OwnerRez as your property and channel management system.
What does the OwnerRez integration do?
It brings your OwnerRez reservations and portfolio into Trellis so agents can message guests and send each piece of work to the right person without being asked.
Watch agents answer and coordinate on your OwnerRez account.
A 30-minute walkthrough with your own properties and channels on screen.