Your booking channels, connected directly to Trellis
Running without a property management system? Connect Airbnb, Vrbo, Booking.com, and Expedia directly to Trellis, with Decolar available for operators in Latin America. Bookings and guest messages flow in, agents answer and coordinate the work, reviews arrive the moment guests leave them, and availability flows back out so booked nights stay closed everywhere. Trellis becomes the one place your operation runs from.
- Guest messages · two-way
- Bookings · instant
- Availability · when a reservation changes
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
New message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via Direct booking channelsDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation status goes back to Direct booking channels as soon as it changes in Trellis
What moves between Direct booking channels and Trellis
Which way each thing goes, and how quickly. Airbnb, Vrbo, Booking.com, and Expedia connect straight to Trellis, with no property management system in the middle.
- Inbound
Bookings
Right away, and never more than 5 minutes behind
- Inbound
Properties and room types
Copied over when you connect, then kept current
- Two-way
Guest messages
Instant in. Replies go back into the same channel conversation
- Inbound
Reviews
Instant
- Outbound
Availability and booking rules
Updated on every connected channel the moment a reservation changes in Trellis
- Outbound
Prices and stay rules
Nightly prices, minimum stays, and closed dates you set in Trellis go out to your channels
What agents do with the Direct booking channels connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer guests from Airbnb, Vrbo, Booking.com, and Expedia in one inbox, with the reservation and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a a booking-channel reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Keep availability and restrictions updated on every connected channel as soon as a reservation changes, so booked nights stay closed everywhere.
Known limits
What to expect from the Direct booking channels connection today, so the demo starts from the real picture.
New bookings show up right away. In the rare case a channel is slow to pass one along, it appears within a few minutes.
We switch on guest messaging for each of your channels during onboarding. Photos and files guests send are capped at 7 MB per file.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Direct booking channels connection.
FAQ
Direct booking channels and Trellis
Do I need a property management system to use Trellis?
No. Booking channels such as Airbnb, Vrbo, Booking.com, and Expedia can connect directly to Trellis. Bookings, guest messages, and reviews flow in, and availability updates flow back out to every connected channel. Operators who already run a PMS keep it, and Trellis plugs into that instead.
Which booking channels connect directly?
Airbnb, Vrbo, Booking.com, and Expedia, plus Decolar for operators in Latin America and other channels on request. Bookings you take yourself, over the phone or from your own website, live on the same calendar. Our onboarding team switches on each channel with you.
What happens when a booking lands?
It shows up in Trellis right away, the dates close on every other channel so you never get a double booking, and your agents pick up the guest conversation with the reservation attached.
Do replies land in the same conversation on the channel?
Yes. Guest messages arrive instantly and replies go back into the same conversation, so the guest sees one unbroken exchange on the booking channel.
Can I set prices and stay rules from Trellis?
Yes. Nightly prices, minimum stays, and closed dates you set in Trellis go out to your connected channels, alongside the availability updates that follow every reservation change. Channels stay in step without a second tool in the middle.
Watch agents answer and coordinate on your Direct booking channels account.
A 30-minute walkthrough with your own properties and channels on screen.
Deciding between this and a property management system? See both ways to connect to Trellis.