Property management system (PMS) · direct connectionAI guest messaging and operations for Guesty
Guesty is a property management platform for short-term and vacation rental operators. Trellis connects to your Guesty account and runs guest communication and day-to-day operations on top of it, so you keep Guesty as your system of record while AI agents handle the work around it.
- Guest messages · two-way
- Bookings · instant
- Availability · instant
Vrbo guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
GuestyNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via GuestyDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation notes, guest updates, and calendar blocks go back to Guesty instantly
What moves between Guesty and Trellis
Which way each thing goes, and how quickly. Trellis connects to Guesty directly.
- Two-way
Reservations
Instant for new and changed reservations. Changes and notes made in Trellis go back to Guesty
- Two-way
Listings
Right away when a listing is added, changed, or removed, double-checked nightly. Listing edits made in Trellis go back to Guesty
- Two-way
Guests
Instant when a guest is added, changed, or removed. Contact updates made in Trellis go back to Guesty
- Two-way
Guest messages
Right away in both directions. Replies go out through Guesty
- Two-way
Calendar
Instant when the Guesty calendar changes. Blocks made in Trellis reach Guesty as soon as they change
- Inbound
Payments
Instant when a payment is recorded
- Two-way
Reviews
Right away for new reviews. Review replies are published through Guesty
What agents do with the Guesty connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the Guesty reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a Guesty reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Handle reviews and balances in place
Reply to guest reviews and post folio charges through Guesty, so the review and the balance are handled without opening Guesty.
Known limits
What to expect from the Guesty connection today, so the demo starts from the real picture.
Review replies written inside Guesty show up in Trellis within 2 hours rather than instantly.
Messages sent through Guesty are text only. Photos and files go out on channels Trellis connects directly, such as WhatsApp and email.
Guesty limits how much a connected app can read from an account each hour, and Trellis stays under that limit, so a very large inbox takes longer to bring over the first time.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Guesty connection.
FAQ
Guesty and Trellis
Does Trellis work with Guesty?
Yes. Trellis connects to your Guesty account and reads reservations, properties, and guest context so its AI agents can answer guests and coordinate operations. You keep using Guesty as your property management system.
Do I need to replace Guesty to use Trellis?
No. Trellis is an AI operations layer that sits on top of Guesty. It does not replace your PMS or channel manager. It automates the guest messaging and coordination work that happens around them.
What does the Guesty integration automate?
Trellis uses your Guesty reservations and guest history to answer guest messages, open and route tasks, and keep your team posted. A large share of the routine guest back and forth gets handled without anyone touching it.
Watch agents answer and coordinate on your Guesty account.
A 30-minute walkthrough with your own properties and channels on screen.