Property management system (PMS) · direct connectionAI guest messaging and operations for Resly
Resly is a property management and trust accounting platform for Australian holiday rental and resort operators. Trellis receives Resly reservations, rooms, blocks, and OTA messages as they happen, and agents run guest replies and operations on the channels Trellis connects directly.
- Guest messages · read only
- Bookings · instant
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
ReslyNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via WhatsAppDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservations, rooms, and OTA messages arrive from Resly as they happen
What moves between Resly and Trellis
Which way each thing goes, and how quickly. Trellis connects to Resly directly.
- Inbound
Reservations
Instant for new, changed, and cancelled reservations
- Inbound
Rooms and room types
On connection, then live
- Inbound
Guests
Taken from each reservation
- Inbound
Guest messages
Instant for new OTA messages
What agents do with the Resly connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Draft OTA replies for the team to send
Read OTA messages arriving in Resly and draft the reply for the team to send from the channel that reaches the guest.
- 002
Turn a request into work, then report back
Turn a guest request or a Resly reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from Resly before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the Resly connection today, so the demo starts from the real picture.
Trellis reads OTA messages from Resly but cannot reply through it, so replies go out on WhatsApp, SMS, or email.
Reservation, calendar, and property changes made in Trellis stay in Trellis; they are not sent back to Resly.
After the first import, Resly sends changes to Trellis as they happen. There is no scheduled re-check, so if an update is missed your team can refresh it from settings.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Resly connection.
FAQ
Resly and Trellis
Does Trellis work with Resly?
Yes. Trellis imports your Resly data on connection, then reservations, rooms, blocks, and OTA messages arrive in Trellis as Resly sends them.
Can agents reply to guests through Resly?
Resly messaging is inbound-only in Trellis. Agents read OTA messages from Resly and reply on WhatsApp, SMS, or email with the reservation in front of them.
Do I need to replace Resly?
No. Resly stays your PMS and trust accounting system. Trellis adds the AI operations layer around it.
Watch agents answer and coordinate on your Resly data.
A 30-minute walkthrough on your Resly account, your channels, your properties.