Property management system · direct connectionAI guest messaging and operations for Hostaway
Hostaway is a property management and channel management platform for vacation rental operators. Trellis connects directly, so listings, reservations, guest messages, and reviews reach your agents in one place.
- Guest messages · two-way
- Bookings · instant
- Availability · when a reservation changes
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
HostawayNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via HostawayDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation changes, listing edits, and calendar blocks go back to Hostaway as they happen
What moves between Hostaway and Trellis
Which way each thing goes, and how quickly. Trellis connects to Hostaway directly.
- Two-way
Reservations
Right away for new and changed reservations, double-checked nightly. Changes made in Trellis go back to Hostaway
- Two-way
Listings
Copied over when you connect and kept current. Listing details and photos edited in Trellis go back to Hostaway
- Two-way
Guest messages
Guest messages arrive instantly. Messages your team sends from Hostaway show up within 2 minutes. Replies go out through Hostaway
- Two-way
Calendar
The next 180 days come over when you connect. Blocks made in Trellis reach Hostaway right away; changes made in Hostaway follow shortly after
- Inbound
Reviews
Once a day
- Inbound
Finance formulas
Kept current with the rest of your Hostaway account
What agents do with the Hostaway connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the Hostaway reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a Hostaway reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Keep the OTA conversation complete
Answer Airbnb, Vrbo, and Booking.com guests inside the Hostaway conversation, so the OTA exchange stays complete.
Known limits
What to expect from the Hostaway connection today, so the demo starts from the real picture.
Hostaway tells Trellis the moment a message or reservation changes, but not when the calendar changes. A date that opens up shows the next time Trellis checks, so anything you automate off an opening runs a little behind rather than instantly.
Messages your team writes inside Hostaway reach Trellis within 2 minutes rather than instantly.
Hostaway limits how fast any connected app can read from an account, and Trellis stays under that limit, so bringing over a big portfolio the first time takes longer.
“Agents are going to increase hospitality output.”
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Hostaway connection.
FAQ
Hostaway and Trellis
Does Trellis work with Hostaway?
Yes. Trellis is a Hostaway certified partner. It connects directly to your Hostaway account and reads reservations, listings, calendar, reviews, and guest messages so agents can answer guests and coordinate operations.
Do I need to replace Hostaway to use Trellis?
No. Hostaway stays your PMS and channel manager. Trellis runs guest communication and operations on top of it and writes reservation updates, listing changes, and calendar blocks back.
Can agents reply to Airbnb, Vrbo, and Booking.com guests?
Yes. Replies go out through Hostaway into the same conversation, so the OTA exchange stays complete in Hostaway. Agents draft first and switch to autopilot one channel at a time.
Watch agents answer and coordinate on your Hostaway account.
A 30-minute walkthrough with your own properties and channels on screen.