Email integration · direct connectionAI guest messaging and operations for Gmail
Gmail is where a lot of owner, vendor, and guest email lives. Trellis ties each Gmail conversation to the right contact and reservation, so email sits in the same inbox as your other channels.
- Email · two-way
- New mail · instant
- Attachments · 25 MB
Guest by email
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
GmailNew email · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply by emailDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Replies go out from your own Gmail address
What moves between Gmail and Trellis
Which way each thing goes, and how quickly. Trellis connects to Gmail directly. You sign in with Google and allow Trellis to read and send mail for that address.
- Inbound
Incoming email
Instant. Google tells Trellis the moment mail arrives
- Outbound
Replies
Sent from your Gmail address, into the same conversation, with your signature
- Inbound
Mail your team sends from Gmail
Instant. Replies written in Gmail show up in the Trellis conversation
- Two-way
Attachments
Instant, up to 25 MB per message
- Inbound
Past email
Copied over when you connect
What agents do with the Gmail connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer email with the reservation attached
Answer a guest, owner, or vendor email with the reservation and property attached, in draft mode until the channel earns autopilot.
- 002
Route each inbox to the right contacts
Route mail by address, so messages to the owners inbox land on owner contacts and messages to the reservations inbox land on guests.
- 003
Turn an email into a task, then reply
Turn an email request into a task for the right person and reply to the sender when it is done.
Known limits
What to expect from the Gmail connection today, so the demo starts from the real picture.
Trellis reads the inbox and sent mail only. Drafts, spam, and trash stay out.
Google stops announcing new mail after 7 days unless the connection is renewed. Trellis renews it every night.
Mail from shared forwarding addresses, such as Vrbo or Guesty relays, is kept separate rather than merged into one contact.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Gmail connection.
FAQ
Gmail and Trellis
Does Trellis work with Gmail?
Yes. Trellis ties each Gmail conversation to the right contact so AI agents can read the context, draft the reply, and follow up on email.
Can Trellis reply to emails?
Trellis drafts and can send email replies based on your reservation and property context, with escalation for anything that needs a person.
Do I need to leave Gmail?
No. Your email stays in Gmail, and Trellis adds an AI operations layer connected to it.
Watch agents answer and coordinate on your Gmail account.
A 30-minute walkthrough with your own properties and channels on screen.