Booking channel integration · through your PMSAI guest messaging and operations for Expedia
Expedia is a major booking channel for short-term and vacation rentals. It reaches Trellis two ways: through the property management system you already run, or connected directly to Trellis when you run without one. Either way, AI agents answer Expedia guests and coordinate operations around each stay.
- Connection · your PMS or direct
- Guest messages · two-way
Expedia guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
ExpediaNew message · through your property management system
Trellischecks arrival, occupancy, cleaner ETA
Reply via ExpediaDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Replies go back into the Expedia conversation through your property management system
What moves between Expedia and Trellis
Which way each thing goes, and how quickly. Expedia reaches Trellis two ways: through your property management system, or connected directly to Trellis if you run without one. The rows here describe the path through your system, where what moves depends on the system in the middle.
- Inbound
Reservations
As soon as your property management system passes them on
- Two-way
Guest messages
Instant in. Replies go out through your property management system into the same Expedia conversation
- Two-way
Reviews
Read through every supported system. Replies go out through Guesty or a Calry-connected system
What agents do with the Expedia connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer in the same conversation, with the reservation attached
Answer Expedia guests in the same conversation, with the reservation and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a Expedia guest request into a task for the cleaner, the vendor, or the office, and reply to the guest when it is done.
- 003
Draft the review reply, publish it where allowed
Draft a reply to a Expedia review and publish it through your property management system where that system allows it.
Known limits
What to expect from the Expedia connection today, so the demo starts from the real picture.
On the path through your property management system, Trellis sees the Expedia messages that system carries. If yours does not carry them, connect Expedia directly to Trellis instead.
Review replies go out through Guesty or a Calry-connected system. With Hostaway or Krossbooking, Trellis reads reviews but cannot reply.
Running without a property management system? Expedia also connects directly to Trellis. Bookings, guest messages, and reviews flow in, and Trellis keeps Expedia availability current as reservations change.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Expedia connection.
FAQ
Expedia and Trellis
Does Trellis work with Expedia?
Yes, two ways. Your Expedia reservations and guest messages come through your PMS or channel manager, or Expedia connects directly to Trellis if you run without one. AI agents answer Expedia guests either way and coordinate the work around the stay.
Does Trellis handle Expedia guest messaging?
Yes. Trellis drafts and can auto-send replies for Expedia bookings based on your reservation and property context, escalating anything that needs a person.
Do I connect Expedia directly to Trellis?
You can. Operators with a property management system usually let it carry Expedia. Operators without one, or whose system does not carry Expedia messages, connect Expedia directly to Trellis: bookings and guest messages flow in, and availability flows back out the moment a reservation changes.
Watch agents answer and coordinate on your Expedia account.
A 30-minute walkthrough with your own properties and channels on screen.