Operations integration · direct connectionAI operations alongside Breezeway
Breezeway is a field operations platform for cleaning, maintenance, and inspections. Trellis connects with Breezeway so tasks, service partners, and maintenance work stay coordinated with your guest communication and the rest of your operations.
- New tasks · seconds
- Task updates · two-way
- Double-check · every 6 hours
WhatsApp guest
The dishwasher is leaking under the sink. Sending a photo.
2 nights · arriving Friday
BreezewayTask created · with the photo attached
Trellischecks the property, the assigned tech, the next arrival
Reply via WhatsAppDraft → approvedSorry about that. A maintenance tech is booked for 3pm today. I will let you know as soon as it is fixed.
Task status comes back from Breezeway when it is marked done
What moves between Breezeway and Trellis
Which way each thing goes, and how quickly. Trellis connects to Breezeway directly with the client ID and secret from your Breezeway account.
- Two-way
Tasks
New and changed Breezeway tasks arrive within seconds. Tasks created or changed in Trellis go back to Breezeway
- Two-way
Comments, photos, and cost items
Instant in both directions
- Two-way
Status and assignee
Right away, and never more than 6 hours behind
- Inbound
Requirements
Breezeway requirements become checklist items on the Trellis task
- Inbound
Property notes
Access, wifi, directions, trash, and about-the-property notes come over fresh every hour
What agents do with the Breezeway connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Turn a guest message into a Breezeway task
Create a cleaning or maintenance task from a guest message and have it appear in Breezeway with the photo attached.
- 002
Close the loop with the guest
Tell the guest when a Breezeway task is marked done, and chase the assignee when it is not.
- 003
Answer from the property notes
Answer a guest's wifi or access question from the property notes kept in Breezeway.
Known limits
What to expect from the Breezeway connection today, so the demo starts from the real picture.
Only cleaning, maintenance, and inspection tasks sync. Other departments stay in Breezeway.
Breezeway drafts stay out of Trellis until Breezeway publishes them.
If a completion is missed, the 6-hourly check fixes it, so in rare cases a done status can lag by up to 6 hours.
Breezeway limits how fast connected apps can call it. Trellis backs off and retries, so bringing over a big account the first time takes a while.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Breezeway connection.
FAQ
Breezeway and Trellis
Does Trellis work with Breezeway?
Yes. Trellis connects with Breezeway so cleaning, maintenance, and inspection tasks stay coordinated with guest communication and the rest of your operations.
Do I need to replace Breezeway?
No. Trellis works with Breezeway as your field operations system and coordinates the work around it: guest messaging, scheduling, and follow-up.
What does the Breezeway integration do?
Breezeway tasks, service partners, and maintenance status stay current in Trellis, so you see guest messages and field work in one place.
Watch agents answer and coordinate on your Breezeway account.
A 30-minute walkthrough with your own properties and channels on screen.