Booking channel integration · through your PMSAI guest messaging and operations for Booking.com
Booking.com is a global booking channel for short-term and vacation rentals. It reaches Trellis two ways: through the property management system you already run, or connected directly to Trellis when you run without one. Either way, AI agents answer Booking.com guests and coordinate operations around each stay.
- Connection · your PMS or direct
- Guest messages · two-way
Booking.com guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
Booking.comNew message · through your property management system
Trellischecks arrival, occupancy, cleaner ETA
Reply via Booking.comDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Replies go back into the Booking.com conversation through your property management system
What moves between Booking.com and Trellis
Which way each thing goes, and how quickly. Booking.com reaches Trellis two ways: through your property management system, or connected directly to Trellis if you run without one. The rows here describe the path through your system, where what moves depends on the system in the middle.
- Inbound
Reservations
As soon as your property management system passes them on
- Two-way
Guest messages
Instant in. Replies go out through your property management system into the same Booking.com conversation
- Two-way
Reviews
Read through every supported system. Replies go out through Guesty or a Calry-connected system
What agents do with the Booking.com connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer in the same conversation, with the reservation attached
Answer Booking.com guests in the same conversation, with the reservation and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a Booking.com guest request into a task for the cleaner, the vendor, or the office, and reply to the guest when it is done.
- 003
Draft the review reply, publish it where allowed
Draft a reply to a Booking.com review and publish it through your property management system where that system allows it.
Known limits
What to expect from the Booking.com connection today, so the demo starts from the real picture.
Booking.com scores guests out of 10 where Airbnb uses 5 stars. Trellis shows both on the same scale so reviews can be compared across channels.
Card details that arrive with a Booking.com reservation on the direct connection are stripped before Trellis stores the booking.
Review replies go out through Guesty or a Calry-connected system. With Hostaway or Krossbooking, Trellis reads reviews but cannot reply.
Running without a property management system? Booking.com also connects directly to Trellis. Bookings, guest messages, and reviews flow in, and Trellis keeps Booking.com availability current as reservations change.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Booking.com connection.
FAQ
Booking.com and Trellis
Does Trellis work with Booking.com?
Yes, two ways. Your Booking.com reservations and guest messages come through your PMS or channel manager, or Booking.com connects directly to Trellis if you run without one. AI agents answer guests either way with the reservation in front of them.
Does Trellis reply to Booking.com guests?
Yes. Trellis drafts and can automatically send guest replies for Booking.com reservations based on your property and reservation context, escalating anything that needs a human.
Do I connect Booking.com directly to Trellis?
You can. Operators with a property management system usually let it carry Booking.com. Operators without one connect Booking.com directly to Trellis: bookings, guest messages, and reviews flow in, and availability flows back out the moment a reservation changes.
Watch agents answer and coordinate on your Booking.com account.
A 30-minute walkthrough with your own properties and channels on screen.