Booking channel integration · through your PMSAI guest messaging and operations for Airbnb
Airbnb is a leading booking channel for short-term rentals. It reaches Trellis two ways: through the property management system you already run, or connected directly to Trellis when you run without one. Either way, AI agents answer Airbnb guests with the reservation in front of them and coordinate operations across the whole stay.
- Connection · your PMS or direct
- Guest messages · two-way
Airbnb guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
AirbnbNew message · through your property management system
Trellischecks arrival, occupancy, cleaner ETA
Reply via AirbnbDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Replies go back into the Airbnb conversation through your property management system
What moves between Airbnb and Trellis
Which way each thing goes, and how quickly. Airbnb reaches Trellis two ways: through your property management system, or connected directly to Trellis if you run without one. The rows here describe the path through your system, where what moves depends on the system in the middle.
- Inbound
Reservations
As soon as your property management system passes them on
- Two-way
Guest messages
Instant in. Replies go out through your property management system into the same Airbnb conversation
- Two-way
Reviews
Read through every supported system. Replies go out through Guesty or a Calry-connected system
- Inbound
Inquiries
Arrive with the conversation, with a link to the Airbnb hosting page so pre-approval happens on Airbnb
What agents do with the Airbnb connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Keep the OTA conversation complete
Answer Airbnb guests in the same conversation, with the reservation and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Catch messages Airbnb would drop
Warn before a reply goes out with a phone number, email address, or link, since Airbnb quietly drops those messages.
- 003
Draft the review reply, publish it where allowed
Draft a reply to an Airbnb review and publish it through Guesty, where it can still be edited for 30 days.
Known limits
What to expect from the Airbnb connection today, so the demo starts from the real picture.
Airbnb drops host messages that contain phone numbers, email addresses, or links without telling anyone. Trellis flags those before sending, but it cannot stop Airbnb from dropping them.
Airbnb inquiries do not accept links or attachments. Trellis stops the send and suggests another channel.
Pre-approving an inquiry is not something a property management system passes through, so Trellis links you to the Airbnb hosting page for that step.
Review replies go out through Guesty or a Calry-connected system. With Hostaway or Krossbooking, Trellis reads reviews but cannot reply.
Running without a property management system? Airbnb also connects directly to Trellis. Bookings, guest messages, and reviews flow in, and Trellis keeps Airbnb availability current as reservations change.
Property management systems Trellis connects to
Reservations and guest context come from one of these.
Products
What runs on the Airbnb connection.
FAQ
Airbnb and Trellis
Does Trellis work with Airbnb?
Yes, two ways. Your Airbnb reservations and guest messages reach Trellis through the PMS or channel manager you already use, or Airbnb connects directly to Trellis if you run without one. AI agents answer Airbnb guests either way with the booking in front of them.
Does Trellis reply to Airbnb guests automatically?
Trellis drafts and can automatically send guest replies based on your reservation and property context, handling a large share of routine Airbnb guest questions while escalating what needs a human.
Do I connect Airbnb directly to Trellis?
You can. Operators with a property management system usually let it carry Airbnb, since it already holds their listings and messages. Operators without one connect Airbnb directly to Trellis: bookings and guest messages flow in, and availability flows back out the moment a reservation changes.
Watch agents answer and coordinate on your Airbnb account.
A 30-minute walkthrough with your own properties and channels on screen.