Property management system (PMS) · direct connectionAI guest messaging and operations for Krossbooking
Krossbooking is a property management system and channel manager used by hotels and vacation rental operators, with a strong base in Italy. Trellis checks each Krossbooking property for reservations, properties, and guest threads on a schedule, then runs guest replies and operations on top of that data.
- Guest messages · two-way
- Bookings · within 10 minutes
- Availability · every 4 hours
Booking.com guest
Our flight lands at 10am. Any chance of an early check-in at Palm House?
2 nights · arriving Friday
KrossbookingNew message · within a minute
Trellischecks arrival, occupancy, cleaner ETA
Reply via KrossbookingDraft → approvedYes. Palm House is clean by 11, so come at 11:30 and the keys will be in the lockbox. The code follows at 11.
Reservation changes and check-in times go back to Krossbooking
What moves between Krossbooking and Trellis
Which way each thing goes, and how quickly. Trellis connects to Krossbooking directly.
- Two-way
Reservations
Every 5 to 10 minutes. Changes and check-in times made in Trellis go back to Krossbooking
- Inbound
Properties and rooms
Every 6 hours, or whenever you refresh
- Two-way
Guest messages
Every minute. Replies go out through Krossbooking
- Inbound
Calendar blocks
Every 4 hours
- Inbound
Reviews
Once a day (23:00 Rome time)
What agents do with the Krossbooking connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the Krossbooking reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a Krossbooking reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Give early check-ins a real answer
Check arrival dates, occupancy, and stay details from Krossbooking before answering, so late checkouts and early check-ins get a real answer.
Known limits
What to expect from the Krossbooking connection today, so the demo starts from the real picture.
Krossbooking cannot notify Trellis when something changes, so Trellis checks each property on a schedule. A new reservation can take up to 10 minutes to appear and a calendar block up to 4 hours.
Replies through Krossbooking are text only. Calendar blocks and property edits made in Trellis stay in Trellis; they are not sent back to Krossbooking.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Krossbooking connection.
FAQ
Krossbooking and Trellis
Does Trellis work with Krossbooking?
Yes. Trellis connects to your Krossbooking account and keeps reservations, properties, and guest threads in sync by checking on a schedule.
Can agents reply to guests through Krossbooking?
Yes. Agents read Krossbooking message threads and send replies back through Krossbooking, with the reservation and property in front of them.
How fresh is the data?
Krossbooking cannot notify Trellis when something changes, so Trellis checks on a schedule. Message threads refresh every 30 to 60 seconds, reservations every 5 minutes, and calendar blocks every 4 hours.
Watch agents answer and coordinate on your Krossbooking data.
A 30-minute walkthrough on your Krossbooking account, your channels, your properties.