Property management system (PMS) · direct connectionAI guest messaging and operations for Channex
Channex is a channel manager that connects properties to Airbnb, Booking.com, Expedia, and other OTAs. Trellis connects to Channex directly: bookings and guest messages flow in, agents answer and coordinate the work, and availability flows back out so booked nights stay closed everywhere.
- Guest messages · two-way
- Bookings · instant
- Availability · when a reservation changes
Booking.com guest
Our train gets in at 10am. Any chance of an early check-in at Via Roma 4?
Reservation BK-88213 · 2 nights
ChannexNew message · 11:02
Trellischecks arrival, occupancy, cleaner ETA
Reply via ChannexDraft → approvedYes. Via Roma 4 is clean by 11, so come at 11:30 and we will have the keys in the lockbox. The code follows at 11.
Availability and restrictions go back to Channex the moment a reservation changes
What moves between Channex and Trellis
Which way each thing goes, and how quickly. Trellis connects to Channex directly.
- Inbound
Bookings
Instant, with a catch-up check every 5 minutes
- Inbound
Properties and room types
On connection, then live
- Two-way
Guest messages
Instant in. Replies go out through Channex
- Inbound
Reviews
Instant
- Outbound
Availability and restrictions
Updated in Channex as soon as a reservation changes in Trellis, with a full refresh on connection
What agents do with the Channex connection
Every reply starts as a draft your team approves. Autopilot is earned one channel at a time.
- 001
Answer with the reservation in front of the agent
Answer guest messages with the Channex reservation, property, and house rules in front of the agent, in draft mode until the channel earns autopilot.
- 002
Turn a request into work, then report back
Turn a guest request or a Channex reservation change into a task for the cleaner, the vendor, or the office, and report back when it is done.
- 003
Keep booked nights closed on every OTA
Update availability and restrictions in Channex as soon as a reservation changes in Trellis, so connected OTAs stay closed for booked nights.
Known limits
What to expect from the Channex connection today, so the demo starts from the real picture.
If Channex misses a booking update, Trellis catches up within 5 minutes, so a booking can take up to 5 minutes to appear.
Guest messaging has to be switched on in your Channex account. Files sent through Channex are capped at 7 MB.
Other property management systems
Running on a different system? Trellis connects to these too.
Products
What runs on the Channex connection.
FAQ
Channex and Trellis
Does Trellis work with Channex?
Yes. Trellis connects to Channex directly. Bookings appear in Trellis within a minute of landing in Channex, guest messages come in the same way, and availability updates in Channex as soon as a reservation changes in Trellis.
Can agents reply to OTA guests through Channex?
Yes. Guest messages from connected channels arrive through Channex and agents reply through the same thread, so the conversation stays complete on the OTA.
Do I need to replace Channex?
No. Channex stays your channel manager. Trellis adds the guest messaging and operations layer around it.
Watch agents answer and coordinate on your Channex data.
A 30-minute walkthrough on your Channex account, your channels, your properties.