AI software for vacation rental operations
One operating layer for the work between your tools. Agents answer every guest channel, do the work behind the message, and hand your team only what needs a person.
Starts with a demo · billing begins at 70% autopilot accuracy
Checked calendar · moved cleaning to 11:00 · told Maria
Airbnb
Vrbo
Booking.com
WhatsApp
SMS
EmailCalls
Expedia
Hostaway
GuestyGuest communications
AI Inbox
A guest asks for a late checkout. The agent checks the calendar, answers, and tells the cleaner. Nobody copies anything.
One inbox for Airbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls. It replaces the tab-switching between the PMS inbox, the OTA apps, and a shared phone. Agents draft every reply with the reservation and the property in front of them, answer in the guest's language, and send on their own once a channel has earned autopilot. Sensitive properties stay on suggestions only.
See how AI Inbox worksDaily operations
Operations
Your team stops being the human glue between the inbox, the PMS, and the cleaning group. You see what is stuck. The agents handle the rest.
Agents turn a guest issue into the work behind it. A broken AC becomes a maintenance task, a message to the vendor, and an update to the guest, across your PMS, Breezeway, and the cleaning group. It replaces the coordinator who relays messages between tools. You see what is late or blocked without opening tasks one by one, and a person approves only the steps you mark.
See how Operations worksRepeatable execution
Workflows
Your SOPs stop living in one person's head. Agents run them the same way on every reservation, and you only hear about the steps you asked to approve.
Write down how your operation runs once, and agents follow it every time. Guest journey, turnover orchestration, revenue protection, and emergency response each run across your PMS, messaging, and field tools, with an approval step wherever you want one. It replaces the reminders in someone's personal agenda and the SOP that lives in one person's head. Onboarding adapts the templates to how you already work.
See how Workflows worksField coordination
Workforce
Turnovers, inspections, and repairs are assigned from live reservations. Your office stops chasing updates in chat threads, and the guest hears back when the work is done.
A mobile app for cleaners, maintenance teams, and runners, on iOS and Android. Turnovers, inspections, and repairs are assigned from live reservations with the photos, the checklist, and the guest's note attached. It replaces the WhatsApp group as the dispatch system. Office and field see the same task, and the guest hears back when the work is done. Runs alongside Breezeway or instead of it.
See how Workforce worksWhat operators say
“I haven't had to use the inbox in weeks.”
“Agents are going to increase hospitality output.”
“Speed with this will allow us to retire Breezeway sooner.”
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Connect your tools
Map Trellis to the tools and workflows you already run.
A 30-minute walkthrough on your properties, your channels, your team.