11pm, guest asks
Enso ConnectThe message arrives on Airbnb, Booking.com, email, SMS, or WhatsApp.
TrellisThe message lands in the Trellis inbox with the reservation, property, and house rules attached, whatever channel it came from.
Enso Connect vs Trellis · reviewed 23 Aug 2026
Enso Connect runs the guest experience. Trellis runs the operation behind it too.
Enso Connect is a digital guest-experience platform: a Boarding Pass guest app, digital check-in, upsells, guidebooks, and EnsoAI messaging. Trellis is an AI operating layer for management companies: agents answer guests on every channel including phone calls, run the guest portal, and coordinate the cleaning, maintenance, and owner work behind every stay. Managers consolidating their stack replace Enso Connect with the Trellis guest portal and agents; the PMS stays either way.
Starts with a demo · billing begins at 70% autopilot accuracy
Enso ConnectQuoted; example $225 / mo at 15 listingsEnsoAI · WhatsApp
Hi! The hot tub isn't heating up. Can someone look at it tonight?
So sorry about that! I've flagged this for the team to look into right away.
Escalated to your team
Hot tub not heating, Palm House → human escalation · repair coordinated in your other tools
Waiting for a person
Guest told when fixedhandled by your team
TrellisAutopilot · WhatsAppHi! The hot tub isn't heating up. Can someone look at it tonight?
So sorry. Palm House's spa tech is on call tonight. I've booked him for 9:30am and moved your checkout to 12pm as an apology. The pool heater is unaffected.
Maintenance · Hot tub heater, Palm House
Assigned: Marco (Spa Pros)Tomorrow 9:30am
Guest told when fixedClosed loop
Choose Enso Connect when
You want a branded guest journey with verification and upsell revenue, and operations handled elsewhere.
Enso Connect fits operators whose priority is monetizing the guest journey: verification, a branded portal, and upsell revenue, with operations handled elsewhere.
Choose Trellis when
You want the portal, the messages, the calls, and the work behind them in one loop.
- Cleaning, maintenance, and owner follow-ups handled by the same agent
- A mobile app for cleaners and maintenance with the guest note attached
- Autopilot earned per channel, suggestions-only per property
At a glance
Sourced claims only. Each Enso Connect cell links to the page it was read from; reviewed 23 Aug 2026.
| Dimension | Enso Connect | Trellis |
|---|---|---|
| Core job | Guest experience: boarding pass, digital check-in and checkout, verification, guidebooks, upsells | Agents create and assign cleaning, maintenance, and owner work from the conversation, then close the loop with the guest |
| Channels | EnsoAI AutoPilot on Airbnb, Booking.com, email, SMS, and WhatsAppThe pages reviewed list no phone agent | AllAirbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls in one inbox |
| Field team | Not listedSmart locks and team permissions are listed; cleaning and maintenance dispatch and a field app are not | IncludedThe cleaner app, with photos, checklists, and the guest note, for cleaners and maintenance |
| Works with | PMS options listed include Guesty, Hostaway, Hostfully, Hospitable, OwnerRez, Lodgify, Track, Streamline, Avantio, Beds24, Cloudbeds, Mews | Hostaway certified partner; Guesty, Hostfully, Hospitable, Lodgify, OwnerRez, Kross, and every system connected through Calry |
| Price | Custom quote per portfolio; the example calculator shows $225 per month at 15 listings | From $749.99/mo, one plan that scales with property count. Separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. |
Enso Connect cells summarize the sourced claims below. Trellis cells describe the current product. · Enso Connect pricing (verified 2026-08-23) · EnsoAI feature page (verified 2026-08-23)
Enso Connect quotes pricing per portfolio through a form; the example calculator on its pricing page shows a 15-listing portfolio at $225 per month, with monthly, quarterly, and yearly terms. Trellis is one plan from $749.99 per month that scales with property count, plus a separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. Verify current terms with each vendor.
How a typical day runs
The same guest message at 11pm, followed through both products. Enso Connect steps come from its published pages; where a page does not say, the step is marked as handled by your team.
The reply
Enso ConnectEnsoAI answers if the category is one you allowed on AutoPilot, and drafts for your team when it is unsure.
TrellisThe agent answers from your knowledge base. In draft mode a person approves it; on an autopilot channel it goes out on its own.
Work created
Enso ConnectAnything outside the allowed categories escalates to a person, with policy guardrails bounding every answer.
TrellisIf the message needs work, the agent creates the task, assigns the cleaner or vendor, and sends the details to the cleaner app.
Closed loop
Enso ConnectHandled by your team: the repair, the cleaner, and the follow-up are coordinated in your other tools; the pages reviewed do not describe field dispatch.
TrellisWhen the task is marked done with photos, the agent tells the guest and logs the update for the owner.
What Enso Connect does well
Credit where it is due. These are the reasons to pick it, read from its own pages.
A polished guest journey: Boarding Pass web app, digital check-in and checkout, guest verification, Apple Wallet passes, and digital guidebooks
Enso Connect pricing · verified 2026-08-23
A developed upsell engine (automated upsells, fees, Enso Experiences) with an ROI calculator and published customer revenue stories
Enso Connect pricing · verified 2026-08-23
EnsoAI AutoPilot with per-category and per-channel controls, policy guardrails, and drafts when it is unsure, rated 4.8 on Capterra
EnsoAI feature page · verified 2026-08-23
Where each one stops
Known limits on both sides, so the demo call starts from the real picture.
Enso Connect
Pricing is a custom quote through a form; no price list is published beyond the example calculator.
ensoconnect.com/pricingEnsoAI reports 60 to 80% of messages automated, and answers only the categories you allow; everything else reaches your team.
ensoconnect.com/features/enso-aiThe published features list covers guest experience, revenue, and inbox operations; cleaning and maintenance dispatch and a field-team app are not on it.
ensoconnect.com/pricing
Trellis
It starts with a demo. There is no self-serve signup or free trial; onboarding begins with a call.
One plan from $749.99 a month, priced for management companies. Below about 20 units the math rarely works.
A separate one-time onboarding fee, quoted on the call.
Autopilot is earned per channel. Expect to run on suggestions first while the agent learns your properties.
Switching from Enso Connect
Three steps, done with you during onboarding.
- 1
Connect your property management system
Reservations, properties, and guest threads sync on connection. Nothing in your system changes.
- 2
Import your knowledge
House rules, property notes, and the answers Enso Connect already gives move into the Trellis knowledge base during onboarding.
- 3
Run on suggestions until autopilot earns it
Agents draft first. You switch a channel to autopilot once the drafts are right, one channel at a time.
Starts with a demo · billing begins at 70% autopilot accuracy
What operators say
“I haven't had to use the inbox in weeks.”
“Agents are going to increase hospitality output.”
84.5%of guest interactions automated on average
As of 22 Aug 2026 · 35+ companies · 3,000+ listingsQuestions operators ask
Does Trellis have a guest portal like the Enso Boarding Pass?
Yes. The Trellis guest portal covers check-in details and rental agreements, and agents run upsells inside the guest conversation.
Does Enso Connect handle phone calls?
The EnsoAI page lists Airbnb, Booking.com, email, SMS, and WhatsApp. Trellis includes Voice AI: the agent answers calls and can hand an active call to a colleague.
What does switching from Enso Connect involve?
Connect your property management system, move your house rules and property notes into the Trellis knowledge base during onboarding, and run agents on suggestions until each channel earns autopilot. Enso Connect can stay connected while you compare drafts.
Can I keep the AI from replying on its own?
Yes. Agents draft replies and hand anything unsure to a person by default. You turn on autopilot one channel at a time, and you can keep specific properties on suggestions only.
Does Trellis have a free trial?
Not a self-serve one. Trellis starts with a demo call, and billing does not start until AI autopilot reaches 70% accuracy on your account. Onboarding is a separate one-time fee quoted on the call.
Supporting analysis
Trellis product pages
Compare your actual workflow
Map both approaches to the tools and team you already have.
A 30-minute walkthrough on your properties, your channels, your team.