11pm, guest asks
JurnyThe message arrives in the unified inbox from Airbnb, Vrbo, or another connected channel.
TrellisThe message lands in the Trellis inbox with the reservation, property, and house rules attached, whatever channel it came from.
Jurny vs Trellis · reviewed 24 Aug 2026
Jurny sells a new AI-native system in modules. Trellis runs agents on the system you keep.
Jurny sells jOS, an AI-native operating system for operators with 15 or more units: an AI inbox, review manager, upsells, and a network of agents called NIA, with the property management module itself as a per-unit add-on. Trellis does not replace your system. Agents sit on Guesty, Hostaway, or whichever system you keep, answer every channel including phone calls, and run the cleaning, maintenance, and owner work behind each conversation on one plan.
Starts with a demo · billing begins at 70% autopilot accuracy
Jurny$19 / unit / mo + modulesNIA · unified inbox
Hi! The hot tub isn't heating up. Can someone look at it tonight?
So sorry about that! I've noted the issue and someone will follow up shortly.
Flagged for human attention
Hot tub not heating, Palm House → your team · maintenance booked by you
Waiting for a person
Guest told when fixedhandled by your team
TrellisAutopilot · WhatsAppHi! The hot tub isn't heating up. Can someone look at it tonight?
So sorry. Palm House's spa tech is on call tonight. I've booked him for 9:30am and moved your checkout to 12pm as an apology. The pool heater is unaffected.
Maintenance · Hot tub heater, Palm House
Assigned: Marco (Spa Pros)Tomorrow 9:30am
Guest told when fixedClosed loop
Jurny sells jOS, an AI-native operating system for operators with 15 or more units: the base plan starts at $19 per unit per month with a $400 monthly minimum, and the property management module, guest experience, devices, screening, and pricing tools are priced per unit on top. Trellis is the opposite shape: your property management system stays, and agents run guest channels including phone calls, cleaning, maintenance, and owner updates across it, on one plan from $749.99 per month that starts billing at 70% autopilot accuracy. Choose Jurny to adopt a new system in modules. Choose Trellis to keep your system and hand the coordination to agents.
Choose Jurny when
You want a new AI-native system with per-unit modules you assemble.
Jurny fits operators with 15 or more units who are ready to adopt a new AI-native system and want per-unit modules they can assemble as they grow.
Choose Trellis when
Your system stays, and one plan covers the whole operation.
- Cleaning, maintenance, and owner follow-ups handled by the same agent
- Airbnb, Vrbo, WhatsApp, SMS, email, and calls in one inbox
- Autopilot earned per channel, suggestions-only per property
At a glance
Sourced claims only. Each Jurny cell links to the page it was read from; reviewed 24 Aug 2026.
| Dimension | Jurny | Trellis |
|---|---|---|
| Core job | An AI-native operating system: AI inbox, reviews, upsells, with the management system as a moduleYes, but adopting it fully means moving your system of record | Agents create and assign cleaning, maintenance, and owner work from the conversation, then close the loop with the guest |
| Channels | ModuleAirbnb and Vrbo in the base plan; 95+ booking sites with the $29 management module | AllAirbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls in one inbox |
| Field team | ModuleA Turno or Breezeway integration in the management module handles cleaning coordination | IncludedThe cleaner app, with photos, checklists, and the guest note, for cleaners and maintenance |
| Human control | NIA answers inquiries on its own 24/7; a co-pilot takes commands by voice or text | Drafts for your approval by default; autopilot earned per channel and per property |
| Works with | Wheelhouse, Turno, Breezeway, Autohost, Stripe, PriceLabs, and 100+ tools around jOS | Guesty and Hostaway certified partner; Hostfully, Hospitable, Lodgify, OwnerRez, Kross, every system connected through Calry, or booking channels connected directly with no PMS |
| Price | $19 per unit per month base with a $400 monthly minimum; modules add $4 to $29 per unit | From $749.99/mo, one plan that scales with property count. Separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. |
Jurny cells summarize the sourced claims below. Trellis cells describe the current product. · Jurny pricing (verified 2026-08-24) · Jurny NIA agents (verified 2026-08-24) · Jurny home page (verified 2026-08-24)
Jurny publishes jOS AI from $19 per unit per month (about $13.30 billed annually) with a $400 monthly minimum, plus per-unit modules: the property management module at $29, guest experience at $14, smart devices at $4, guest screening at $8, and pricing intelligence at $12. Trellis is one plan from $749.99 per month that scales with property count, plus a separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. Verify current terms with each vendor.
How a typical day runs
The same guest message at 11pm, followed through both products. Jurny steps come from its published pages; where a page does not say, the step is marked as handled by your team.
The reply
JurnyNIA answers routine questions on its own, 24/7, and flags what needs human attention.
TrellisThe agent answers from your knowledge base. In draft mode a person approves it; on an autopilot channel it goes out on its own.
Work created
JurnyWith the management module, housekeeping can auto-assign after checkout; a mid-stay repair like this one goes to your team.
TrellisIf the message needs work, the agent creates the task, assigns the cleaner or vendor, and sends the details to the cleaner app.
Closed loop
JurnyHandled by your team: the pages reviewed do not describe telling the guest when the fix is done.
TrellisWhen the task is marked done with photos, the agent tells the guest and logs the update for the owner.
What Jurny does well
Credit where it is due. These are the reasons to pick it, read from its own pages.
Published per-unit pricing from $19 per unit per month, with each add-on module priced per unit as you grow
Jurny pricing · verified 2026-08-24
NIA, a network of AI agents covering knowledge, reviews, upsells, data questions, and a voice-or-text co-pilot
Jurny NIA agents · verified 2026-08-24
A base plan that includes a unified AI inbox, review manager, upsells, a host app, and Airbnb and Vrbo connections
Jurny pricing · verified 2026-08-24
Where each one stops
Known limits on both sides, so the demo call starts from the real picture.
Jurny
The property management system itself is a $29 per unit module on top of the base plan; running jOS as your system means migrating your data into it.
jurny.com pricingjOS AI carries a $400 monthly minimum, so small portfolios pay the minimum rather than the per-unit rate.
jurny.com pricingBy its own positioning, Jurny is built for property managers operating 15 or more units.
jurny.com
Trellis
It starts with a demo. There is no self-serve signup or free trial; onboarding begins with a call.
One plan from $749.99 a month, priced for management companies. Below about 20 units the math rarely works.
A separate one-time onboarding fee, quoted on the call.
Autopilot is earned per channel. Expect to run on suggestions first while the agent learns your properties.
Switching from Jurny
Three steps, done with you during onboarding.
- 1
Connect your property management system
Reservations, properties, and guest threads sync on connection. Nothing in your system changes.
- 2
Import your knowledge
House rules, property notes, and the answers Jurny already gives move into the Trellis knowledge base during onboarding.
- 3
Run on suggestions until autopilot earns it
Agents draft first. You switch a channel to autopilot once the drafts are right, one channel at a time.
Starts with a demo · billing begins at 70% autopilot accuracy
What operators say
“I haven't had to use the inbox in weeks.”
“Agents are going to increase hospitality output.”
84.5%of guest interactions automated on average
As of 24 Aug 2026 · 45+ companies · 4,000+ listingsQuestions operators ask
Do I have to replace my property management system to use Jurny?
Jurny sells the management system as a module of jOS, so adopting it fully means moving your system of record. Trellis takes the opposite approach: agents run on Guesty, Hostaway, or whichever system you already use.
Is Jurny cheaper than Trellis?
Often, per unit. jOS AI starts at $19 per unit per month with a $400 monthly minimum, and modules add $4 to $29 per unit. Trellis is one plan from $749.99 per month covering channels, phone calls, field work, and owner updates, priced for management companies.
Does Trellis handle phone calls?
Yes. Calls land in the same Trellis inbox as Airbnb, Vrbo, Booking.com, WhatsApp, SMS, and email, with the reservation and property attached.
What does switching from Jurny involve?
Connect your property management system, move your house rules and property notes into the Trellis knowledge base during onboarding, and run agents on suggestions until each channel earns autopilot. Jurny can stay connected while you compare drafts.
Can I keep the AI from replying on its own?
Yes. Agents draft replies and hand anything unsure to a person by default. You turn on autopilot one channel at a time, and you can keep specific properties on suggestions only.
Supporting analysis
Trellis product pages
Compare your actual workflow
Map both approaches to the tools and team you already have.
A 30-minute walkthrough on your properties, your channels, your team.