HostAI is now Conduit: chat and voice agents for hospitality. Trellis is an operations layer for vacation-rental managers.
HostAI rebranded to Conduit and now sells AI agents for hotels and short-term rentals in packages priced per unit. Trellis is built for vacation-rental management companies: agents answer guests and run the field and office work behind every conversation. Managers consolidating per-unit packages replace them with the single Trellis plan, which includes voice, the guest portal, and field operations.
Starts with a demo · billing begins at 70% autopilot accuracy
Choose HostAI (Conduit) when
You need hotel-grade voice agents and enterprise security in a per-unit package.
Conduit fits hotels and larger hospitality groups that want voice and chat agents with enterprise security, and are ready to buy a per-unit package for messaging, guest experience, or the full suite.
Choose Trellis when
You run vacation rentals and want communication and operations in one loop.
- Cleaning, maintenance, and owner follow-ups handled by the same agent
- A mobile app for cleaners and maintenance with the guest note attached
- Autopilot earned per channel, suggestions-only per property
At a glance
Sourced claims only. Each HostAI (Conduit) cell links to the page it was read from; reviewed 22 Aug 2026.
| Dimension | HostAI (Conduit) | Trellis |
|---|---|---|
| Core job | Chat, voice, and internal agents for hospitality support and salesYes, but tasks and dispatch sit in the Full Suite package | Agents create and assign cleaning, maintenance, and owner work from the conversation, then close the loop with the guest |
| Channels | Vrbo soonEmail, WhatsApp, OTAs, social, and voice; Booking.com and Vrbo marked coming soon | AllAirbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls in one inbox |
| Field team | Full SuiteTasks, workforce, scheduling, and dispatch in the Full Suite package | IncludedThe cleaner app, with photos, checklists, and the guest note, for cleaners and maintenance |
| Works with | 43 listed, including Guesty, Hostaway, Hostfully, Lodgify, OwnerRez, Track, Streamline, Escapia, Mews, Opera Cloud, Cloudbeds | Hostaway certified partner; Guesty, Hostfully, Hospitable, Lodgify, OwnerRez, Kross, and every system connected through Calry |
| Price | From $18 (Messaging) to $48 (Full Suite) per unit per month, with monthly credit allowances | From $749.99/mo, one plan that scales with property count. Separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. |
HostAI (Conduit) cells summarize the sourced claims below. Trellis cells describe the current product. · PhocusWire: HostAI becomes Conduit (verified 2026-08-22) · Conduit pricing (verified 2026-08-22) · Conduit home page (verified 2026-08-22) · Conduit integrations (verified 2026-08-22)
Conduit publishes per-unit packages: Messaging from $18, Guest from $30, Guest and Devices from $36, and Full Suite from $48 per unit per month, each with a monthly credit allowance. Trellis is one plan from $749.99 per month that scales with property count, plus a separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. Verify current terms with each vendor.
How a typical day runs
The same guest message at 11pm, followed through both products. HostAI (Conduit) steps come from its published pages; where a page does not say, the step is marked as handled by your team.
The reply
Work created
Closed loop
What HostAI (Conduit) does well
Credit where it is due. These are the reasons to pick it, read from its own pages.
Chat and voice agents across email, WhatsApp, OTAs, and social channels, with multilingual replies
Conduit home page · verified 2026-08-22
Packages that extend from messaging to guest portals, smart devices, and a full operations suite
Conduit pricing · verified 2026-08-22
Enterprise security posture: SOC 2 Type II, SSO, audit logs, and HIPAA workflows, plus developer access
Conduit home page · verified 2026-08-22
Where each one stops
Known limits on both sides, so the demo call starts from the real picture.
HostAI (Conduit)
Every package carries a monthly credit allowance, so agent usage is metered on top of the per-unit price.
conduit.ai/pricingTasks, workforce, scheduling, and dispatch are in the Full Suite package at $48 per unit per month, not in Messaging or Guest.
conduit.ai/pricingBooking.com and Vrbo are marked coming soon on the integrations page.
conduit.ai/integrations
Trellis
It starts with a demo. There is no self-serve signup or free trial; onboarding begins with a call.
One plan from $749.99 a month, priced for management companies. Below about 20 units the math rarely works.
A separate one-time onboarding fee, quoted on the call.
Autopilot is earned per channel. Expect to run on suggestions first while the agent learns your properties.
Switching from HostAI (Conduit)
Three steps, done with you during onboarding.
- 1
Connect your property management system
Reservations, properties, and guest threads sync on connection. Nothing in your system changes.
- 2
Import your knowledge
House rules, property notes, and the answers HostAI (Conduit) already gives move into the Trellis knowledge base during onboarding.
- 3
Run on suggestions until autopilot earns it
Agents draft first. You switch a channel to autopilot once the drafts are right, one channel at a time.
Starts with a demo · billing begins at 70% autopilot accuracy
What operators say
“I haven't had to use the inbox in weeks.”
“Agents are going to increase hospitality output.”
Questions operators ask
Is HostAI the same company as Conduit?
Yes. HostAI rebranded to Conduit, and hostai.app now resolves to conduit.ai. The comparison on this page uses Conduit's current published pages.
Does Trellis handle phone calls?
Yes. Calls land in the same Trellis inbox as Airbnb, Vrbo, Booking.com, WhatsApp, SMS, and email, with the reservation and property attached.
What does switching from HostAI involve?
Connect your property management system, move your house rules and property notes into the Trellis knowledge base during onboarding, and run agents on suggestions until each channel earns autopilot. HostAI can stay connected while you compare drafts.
Can I keep the AI from replying on its own?
Yes. Agents draft replies and hand anything unsure to a person by default. You turn on autopilot one channel at a time, and you can keep specific properties on suggestions only.
Does Trellis have a free trial?
Not a self-serve one. Trellis starts with a demo call, and billing does not start until AI autopilot reaches 70% accuracy on your account. Onboarding is a separate one-time fee quoted on the call.
Supporting analysis
Trellis product pages
Map both approaches to the tools and team you already have.
A 30-minute walkthrough on your properties, your channels, your team.
