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20% off + free onboarding until Aug 31

One plan. Everything included, from day one.

AI AgentsAI Unified InboxGuest PortalWorkflowsTask ManagementCRM+6Owner PortalCustom Dashboards & AnalyticsSupply ManagementClaim ManagementWorkforce ManagementReview Management

Integrated with all the tools you already use (see the 200+ integrations).

Plus white-glove onboarding & priority support.

“The bet is agents. Agents are going to do one major thing for us: increase hospitality output.”

JZJack Zoppa, CEO of Haven Vacation RentalsJack Zoppa
CEO, Haven Vacation Rentals
HostAI (Conduit) vs Trellis · reviewed 22 Aug 2026

HostAI is now Conduit: chat and voice agents for hospitality. Trellis is an operations layer for vacation-rental managers.

HostAI rebranded to Conduit and now sells AI agents for hotels and short-term rentals in packages priced per unit. Trellis is built for vacation-rental management companies: agents answer guests and run the field and office work behind every conversation. Managers consolidating per-unit packages replace them with the single Trellis plan, which includes voice, the guest portal, and field operations.

Starts with a demo · billing begins at 70% autopilot accuracy

HostAI (Conduit)$18–48 / unit / mo
Chat agent · WhatsApp
Hi! The hot tub isn't heating up. Can someone look at it tonight?
Sorry about that. I'm not able to book a repair, so I've passed this to the team.
Escalated · per your procedures
Hot tub not heating, Palm House → a person · tasks on the Full Suite package
Waiting for a person
Guest told when fixedhandled by your team
TrellisAutopilot · WhatsApp
Hi! The hot tub isn't heating up. Can someone look at it tonight?
So sorry. Palm House's spa tech is on call tonight. I've booked him for 9:30am and moved your checkout to 12pm as an apology. The pool heater is unaffected.
Maintenance · Hot tub heater, Palm House
Assigned: Marco (Spa Pros)Tomorrow 9:30am
Guest told when fixedClosed loop

Choose HostAI (Conduit) when

You need hotel-grade voice agents and enterprise security in a per-unit package.

Conduit fits hotels and larger hospitality groups that want voice and chat agents with enterprise security, and are ready to buy a per-unit package for messaging, guest experience, or the full suite.

Choose Trellis when

You run vacation rentals and want communication and operations in one loop.

  • Cleaning, maintenance, and owner follow-ups handled by the same agent
  • A mobile app for cleaners and maintenance with the guest note attached
  • Autopilot earned per channel, suggestions-only per property

At a glance

Sourced claims only. Each HostAI (Conduit) cell links to the page it was read from; reviewed 22 Aug 2026.

DimensionHostAI (Conduit)Trellis
Core jobChat, voice, and internal agents for hospitality support and salesYes, but tasks and dispatch sit in the Full Suite packageAgents create and assign cleaning, maintenance, and owner work from the conversation, then close the loop with the guest
ChannelsVrbo soonEmail, WhatsApp, OTAs, social, and voice; Booking.com and Vrbo marked coming soonAllAirbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls in one inbox
Field teamFull SuiteTasks, workforce, scheduling, and dispatch in the Full Suite packageIncludedThe cleaner app, with photos, checklists, and the guest note, for cleaners and maintenance
Works with43 listed, including Guesty, Hostaway, Hostfully, Lodgify, OwnerRez, Track, Streamline, Escapia, Mews, Opera Cloud, CloudbedsHostaway certified partner; Guesty, Hostfully, Hospitable, Lodgify, OwnerRez, Kross, and every system connected through Calry
PriceFrom $18 (Messaging) to $48 (Full Suite) per unit per month, with monthly credit allowancesFrom $749.99/mo, one plan that scales with property count. Separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy.

HostAI (Conduit) cells summarize the sourced claims below. Trellis cells describe the current product. · PhocusWire: HostAI becomes Conduit (verified 2026-08-22) · Conduit pricing (verified 2026-08-22) · Conduit home page (verified 2026-08-22) · Conduit integrations (verified 2026-08-22)

Conduit publishes per-unit packages: Messaging from $18, Guest from $30, Guest and Devices from $36, and Full Suite from $48 per unit per month, each with a monthly credit allowance. Trellis is one plan from $749.99 per month that scales with property count, plus a separate one-time onboarding fee. Billing starts once autopilot reaches 70% accuracy. Verify current terms with each vendor.

How a typical day runs

The same guest message at 11pm, followed through both products. HostAI (Conduit) steps come from its published pages; where a page does not say, the step is marked as handled by your team.

001

11pm, guest asks

HostAI (Conduit)The message arrives on email, WhatsApp, an OTA, social, or as a voice call to a Conduit agent.
TrellisThe message lands in the Trellis inbox with the reservation, property, and house rules attached, whatever channel it came from.
002

The reply

HostAI (Conduit)The chat or voice agent answers following the procedures you set, with escalation when it is unsure.
TrellisThe agent answers from your knowledge base. In draft mode a person approves it; on an autopilot channel it goes out on its own.
003

Work created

HostAI (Conduit)On the Full Suite package, tasks, workforce, scheduling, and dispatch are listed; the pricing page does not say how a task is created from the conversation.
TrellisIf the message needs work, the agent creates the task, assigns the cleaner or vendor, and sends the details to the cleaner app.
004

Closed loop

HostAI (Conduit)Handled by your team on the lower packages: the pages reviewed do not describe closing the loop with the guest.
TrellisWhen the task is marked done with photos, the agent tells the guest and logs the update for the owner.

What HostAI (Conduit) does well

Credit where it is due. These are the reasons to pick it, read from its own pages.

Chat and voice agents across email, WhatsApp, OTAs, and social channels, with multilingual replies

Conduit home page · verified 2026-08-22

Packages that extend from messaging to guest portals, smart devices, and a full operations suite

Conduit pricing · verified 2026-08-22

Enterprise security posture: SOC 2 Type II, SSO, audit logs, and HIPAA workflows, plus developer access

Conduit home page · verified 2026-08-22

Where each one stops

Known limits on both sides, so the demo call starts from the real picture.

HostAI (Conduit)

  • Every package carries a monthly credit allowance, so agent usage is metered on top of the per-unit price.

    conduit.ai/pricing
  • Tasks, workforce, scheduling, and dispatch are in the Full Suite package at $48 per unit per month, not in Messaging or Guest.

    conduit.ai/pricing
  • Booking.com and Vrbo are marked coming soon on the integrations page.

    conduit.ai/integrations

Trellis

  • It starts with a demo. There is no self-serve signup or free trial; onboarding begins with a call.

  • One plan from $749.99 a month, priced for management companies. Below about 20 units the math rarely works.

  • A separate one-time onboarding fee, quoted on the call.

  • Autopilot is earned per channel. Expect to run on suggestions first while the agent learns your properties.

Switching from HostAI (Conduit)

Three steps, done with you during onboarding.

  1. 1

    Connect your property management system

    Reservations, properties, and guest threads sync on connection. Nothing in your system changes.

  2. 2

    Import your knowledge

    House rules, property notes, and the answers HostAI (Conduit) already gives move into the Trellis knowledge base during onboarding.

  3. 3

    Run on suggestions until autopilot earns it

    Agents draft first. You switch a channel to autopilot once the drafts are right, one channel at a time.

Starts with a demo · billing begins at 70% autopilot accuracy

What operators say

I haven't had to use the inbox in weeks.

Ale · Heart Milan Apartments

Agents are going to increase hospitality output.

Jack Zoppa · Haven Vacation Rentals
84.5%of guest interactions automated on average
As of 22 Aug 2026 · 35+ companies · 3,000+ listings

Questions operators ask

Is HostAI the same company as Conduit?

Yes. HostAI rebranded to Conduit, and hostai.app now resolves to conduit.ai. The comparison on this page uses Conduit's current published pages.

Does Trellis handle phone calls?

Yes. Calls land in the same Trellis inbox as Airbnb, Vrbo, Booking.com, WhatsApp, SMS, and email, with the reservation and property attached.

What does switching from HostAI involve?

Connect your property management system, move your house rules and property notes into the Trellis knowledge base during onboarding, and run agents on suggestions until each channel earns autopilot. HostAI can stay connected while you compare drafts.

Can I keep the AI from replying on its own?

Yes. Agents draft replies and hand anything unsure to a person by default. You turn on autopilot one channel at a time, and you can keep specific properties on suggestions only.

Does Trellis have a free trial?

Not a self-serve one. Trellis starts with a demo call, and billing does not start until AI autopilot reaches 70% accuracy on your account. Onboarding is a separate one-time fee quoted on the call.

Supporting analysis

Trellis product pages

Other comparisons

Compare your actual workflow

Map both approaches to the tools and team you already have.

A 30-minute walkthrough on your properties, your channels, your team.