Trellis is a property management automation platform for short-term rental operators. It coordinates cleaning teams, dispatches maintenance vendors, handles guest communication, and automates operational workflows end-to-end — so property managers can stop being the switchboard.

How does Trellis work?

Trellis works in three steps: (1) Connect your existing tools like your PMS, messaging apps, and vendor contacts. (2) Teach Trellis how your business runs — your workflows, standards, and preferences. (3) Let Trellis run your operations autonomously, handling coordination while you focus on growing your portfolio.

Trellis is built for short-term rental operators and property managers who manage multiple properties and are overwhelmed by the operational coordination involved — cleaning schedules, maintenance dispatch, guest communication, and vendor management.

How is Trellis different from other STR tools?

Unlike AI chatbots that only automate guest replies, Trellis executes the full operational workflow. When a guest reports an issue, Trellis doesn't just respond — it triages the problem, dispatches the right vendor, coordinates scheduling, verifies completion, and updates the guest. It's not another dashboard to check; it's software that runs your operations.

What does Trellis cost?

Trellis offers custom pricing based on portfolio size and operational complexity. We are currently onboarding design partners at a discounted rate. Book a demo to get a tailored quote for your portfolio.

Is my data secure with Trellis?

Yes. Trellis uses enterprise-grade encryption and SOC 2 compliant infrastructure. Your data is hosted in the EU on Supabase and Vercel, with strict access controls and regular security audits.

What PMS integrations does Trellis support?

Trellis integrates with major property management systems including Guesty, Hospitable, OwnerRez, Hostaway, and others. It also connects with messaging platforms (Airbnb, VRBO, direct booking channels) and communication tools (SMS, email, WhatsApp). New integrations are added regularly.

How long does it take to set up Trellis?

Most operators are up and running within a few days. You connect your existing tools, define your workflows and vendor roster, and Trellis starts handling coordination. There is no lengthy implementation process — it is designed to plug into how you already work.

Can Trellis handle my portfolio size?

Trellis is built to scale from 10 to 500+ units. The platform was designed by operators who scaled portfolios to $2M+ in annual revenue, so it handles the complexity that comes with growth without adding proportional overhead.

Can I try Trellis before committing?

Trellis is currently in design partner mode. Book a demo to see the platform in action and discuss how it fits your operations. Design partners get early access, direct input on the product roadmap, and discounted pricing.

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