Trellis is a property management automation platform for short-term rental operators. It coordinates cleaning teams, dispatches maintenance vendors, handles guest communication, and automates operational workflows end-to-end — so property managers can stop being the switchboard.

How does Trellis work?

Trellis works in three steps: (1) Connect your existing tools like your PMS, messaging apps, and vendor contacts. (2) Teach Trellis how your business runs — your workflows, standards, and preferences. (3) Let Trellis run your operations autonomously, handling coordination while you focus on growing your portfolio.

Trellis is built for short-term rental operators and property managers who manage multiple properties and are overwhelmed by the operational coordination involved — cleaning schedules, maintenance dispatch, guest communication, and vendor management.

How is Trellis different from other STR tools?

Unlike AI chatbots that only automate guest replies, Trellis executes the full operational workflow. When a guest reports an issue, Trellis doesn't just respond — it triages the problem, dispatches the right vendor, coordinates scheduling, verifies completion, and updates the guest. It's not another dashboard to check; it's software that runs your operations.

What does Trellis cost?

Trellis offers custom pricing based on portfolio size and operational complexity. We are currently onboarding design partners at a discounted rate. Book a demo to get a tailored quote for your portfolio.

Is my data secure with Trellis?

Yes. Trellis uses enterprise-grade encryption and SOC 2 compliant infrastructure. Your data is hosted in the EU on Supabase and Vercel, with strict access controls and regular security audits.

What PMS integrations does Trellis support?

Trellis integrates with major property management systems including Guesty, Hospitable, OwnerRez, Hostaway, and others. It also connects with messaging platforms (Airbnb, VRBO, direct booking channels) and communication tools (SMS, email, WhatsApp). New integrations are added regularly.

How long does it take to set up Trellis?

Most operators are up and running within a few days. You connect your existing tools, define your workflows and vendor roster, and Trellis starts handling coordination. There is no lengthy implementation process — it is designed to plug into how you already work.

Can Trellis handle my portfolio size?

Trellis is built to scale from 10 to 500+ units. The platform was designed by operators who scaled portfolios to $2M+ in annual revenue, so it handles the complexity that comes with growth without adding proportional overhead.

Can I try Trellis before committing?

Trellis is currently in design partner mode. Book a demo to see the platform in action and discuss how it fits your operations. Design partners get early access, direct input on the product roadmap, and discounted pricing.

Backed byCombinator

Now onboarding design partners

Software that runs your property

Trellis coordinates your cleaners, dispatches maintenance, handles guests, and closes the loop—without you in the middle.

Get Started

Guest

Vendor

Schedule

Verify

Team

You

PMS

Tasks

Apps

The Problem with STR Operations

You're the glue holding everything together

Your PMS shows bookings. Your task app shows tasks. WhatsApp has 12 group chats. Your inbox never stops.

Every issue routes through you. Every coordination moment requires your brain. You decide who does what, where, when.

That's not property management. That's being a human switchboard.

How Trellis Automates Rental Operations

Trellis is the operator

Not another dashboard. Not another tool to check. Software that runs your operations end-to-end.

Guest reports an issueTrellis triages it

Needs a vendorTrellis finds and schedules

Requires coordinationTrellis handles timing

Needs verificationTrellis confirms completion

Guest needs an updateTrellis closes the loop

You set the standards. Trellis executes.

Schedule

Vendor

Guest

Done

Your operations, automated

Three steps to transform how your property runs

Connect

Plug in your existing tools — PMS, messaging, vendors. Trellis becomes the connective layer.

Teach

Tell Trellis how your business runs. Your vendors, workflows, standards. The system learns your operations.

Run

Trellis handles coordination. You handle the rare exceptions. Over time, fewer exceptions.

AI Chatbot

Reply sent

Unresolved

Trellis

Dispatched

Verified

Closed

Trellis vs AI Chatbots

Not another AI chatbot

AI guest messaging automates replies. That's not the hard part.

The hard part is what happens after — coordinating the cleaner, dispatching the technician, making sure it actually gets done.

Trellis doesn't stop at the message. It executes the action.

AI replies to guestAI resolves the issue

Creates a taskAssigns, schedules, verifies

Notifies you of problemsSolves problems autonomously

Dashboard you checkSystem that runs while you sleep

Flexible Property Management Software

Your business is unique. Your software should be.

A vacation rental in Florida runs nothing like an apartment building in Berlin. Different vendors, different regulations, different workflows.

Static software forces you to adapt. Trellis adapts to you.

The AI builds around your specific operations. Your vendor network. Your team. Your standards. Not templates — your business, encoded in software.

Beach Resort

Florida

City Apartments

Berlin

Mountain Cabins

Colorado

Same framework. Different operations. Uniquely yours.

About Trellis

Built by operators, for operators

Trellis was built by a team that scaled STR operations to $2M+ revenue and built AI systems used by thousands of properties. We know the chaos because we lived it.

$2M+

Revenue scaled by founders

1000s

Properties powered by our AI

50%

Avg. coordination time saved

"We went from 12-hour days putting out fires to actually managing our portfolio. Trellis handles the coordination we used to do manually."

— Early Design Partner, 45+ units

Frequently Asked Questions