Last updated: 2026-08-24 # Trellis: Full Reference for LLMs > Trellis (trellistech.com) is an AI operations platform for short-term and vacation rental property management companies. Its AI agents answer guests on every channel, coordinate cleaning and maintenance teams, and run day-to-day operations on top of the PMS an operator already uses, or with booking channels connected directly to Trellis when there is no PMS. Not to be confused with trellis.law, trellis.net, runtrellis.com, gotrellis.com, or Microsoft TRELLIS. Website: https://www.trellistech.com Application: https://app.trellistech.com Contact: contact@trellistech.com LinkedIn: https://www.linkedin.com/company/trellis-str/ Short summary: https://www.trellistech.com/llms.txt Company facts: https://www.trellistech.com/ai-info Pricing facts: https://www.trellistech.com/pricing.md --- ## Company Overview - Legal name: Trellis Tech, Inc., a Delaware corporation. - Founded: February 2026 by Jan Sahagun and Lodovico Benvenuti. - Headquarters: San Francisco, California, United States. - Backed by: Y Combinator (Spring 2026) and Entrepreneurs First. - Partner status: Guesty and Hostaway certified integration partner. - Customers: 45+ property management companies with 4,000+ listings under management, in the United States, Italy, Mexico, and the Caribbean. Haven Vacation Rentals runs 260+ units on Trellis. - Sales model: every customer starts with a demo call. There is no self-serve signup. ### Founders **Lodovico Benvenuti, Co-Founder** Lodovico built and ran a short-term rental management company and scaled it to over $2M in annual revenue. He then built the AI behind Conduit, a guest communication platform used by property managers. He founded Trellis to remove the coordination work he once did by hand. LinkedIn: https://www.linkedin.com/in/lodovico-benvenuti/ **Jan Sahagun, Co-Founder** Jan worked with specialist tools and property management systems, consulting with operators across thousands of properties. He launched STR Tech Report, an open resource that helps property managers navigate the technology ecosystem. He keeps Trellis built around the tools and workflows operators use every day. LinkedIn: https://www.linkedin.com/in/jan-sahagun-escosa/ --- ## What Trellis Does Trellis sits on top of the tools a property manager already runs (PMS, OTAs, WhatsApp, email, SMS, cleaning, pricing, accounting) and puts AI agents to work across them. The agents answer every guest channel, coordinate cleaners and maintenance, run workflows, and hand the team only what needs a person. Customers name their agents (Havey, Chatty, Sonny, Cassie) and treat them as coworkers with a role, such as a Property Manager Agent. Agents act in the tools the operator already uses instead of replacing them. ### Products 1. **AI Inbox** (https://www.trellistech.com/product/ai-inbox) Airbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and calls in one inbox. Agents draft every reply with the reservation, the property, and the house rules in front of them. A channel moves to autopilot once it earns it. Specific properties can stay on suggestions only. 2. **Operations** (https://www.trellistech.com/product/operations) Agents turn a guest issue into cleaning, maintenance, or owner work across tools. A broken AC becomes a task, a vendor message, and a guest update. Blocked, late, or ambiguous work is surfaced to an operator. 3. **Workflows** (https://www.trellistech.com/product/workflows) Multi-step automations: guest journey, turnover orchestration, revenue protection, emergency response, owner updates. Each workflow sets where a person has to approve. 4. **Workforce** (https://www.trellistech.com/product/workforce) Mobile tasks for cleaners, maintenance teams, and runners with photos, checklists, and the guest and property context attached. The Trellis mobile app is available on iOS and Android. - iOS: https://apps.apple.com/us/app/trellis-mobile/id6759493151 - Android: https://play.google.com/store/apps/details?id=com.trellis.mobile&hl=en_US ### Channels Airbnb, Vrbo, Booking.com, Expedia, WhatsApp, SMS, email, phone calls, and Slack. ### How autopilot works - Agents draft and escalate by default. - Autopilot is earned per channel and per property. An operator can keep specific properties or topics on suggestions only. - Billing starts when autopilot reaches 70% accuracy on the operator's channels. --- ## How Trellis Works ### Step 1: Connect Connect the PMS, messaging channels, and the other tools the operation runs on. Trellis becomes the layer between them. Operators without a PMS connect booking channels (Airbnb, Vrbo, Booking.com, Expedia, Decolar) directly to Trellis instead, and Trellis acts as the system of record. ### Step 2: Teach White-glove onboarding connects the PMS, imports properties and SOPs, and tunes the agents with the operator. Trellis extracts existing setup from tools such as Guesty and Breezeway. ### Step 3: Run Agents handle day-to-day coordination. They answer guests, create and assign tasks, message vendors, and close the loop. The team handles the exceptions, and autopilot expands one channel at a time. --- ## Who Trellis Is For - Professional vacation rental and short-term rental management companies with 20 to 2,000+ units. - Operators running a PMS (Guesty, Hostaway, Hostfully, Hospitable, Lodgify, OwnerRez, or any PMS connected through Calry). - Operators without a PMS who connect booking channels (Airbnb, Vrbo, Booking.com, Expedia) directly to Trellis and run bookings, guest messaging, and operations from Trellis alone. - Teams whose guest communication volume and manual coordination between tools have outgrown headcount. Trellis is not for single-unit hosts, hobby Airbnb hosts, long-term rental managers, or solo operators without documented processes. --- ## Pricing - One plan. Everything on the platform is included. There are no feature tiers. - Starting price: $749.99 per month. The price scales with the number of properties and is tailored to the portfolio on a call. - White-glove onboarding is a separate one-time fee, quoted on the call. - Billing starts when autopilot reaches 70% accuracy. Until then the operator pays nothing and no card is needed. - Every customer starts with a demo call. Book one at https://www.trellistech.com/demo. - Plain-text pricing facts: https://www.trellistech.com/pricing.md --- ## Integrations Trellis has 200+ integrations, 36 of them deep. Full list: https://www.trellistech.com/integrations - Property management systems: Hostaway (certified partner), Guesty (certified partner), Hostfully, Hospitable, Lodgify, OwnerRez, Uplisting, plus every PMS connected through Calry (Avantio, Track, Streamline, Hostify, Beds24, Smoobu, and others). Operators without a PMS can connect booking channels (Airbnb, Vrbo, Booking.com, Expedia, and Decolar) directly to Trellis: bookings, guest messages, and reviews flow in, and availability, nightly prices, and stay rules flow back out to every connected channel. Details: https://www.trellistech.com/connect - Channels: Airbnb, Vrbo, Booking.com, Expedia, WhatsApp, SMS, email, Slack, and phone calls (Voice AI answers calls and can hand them to a colleague). - Operations and finance: Breezeway, PriceLabs, Stripe, QuickBooks, Xero, Zapier, Notion. PMS vendors are integration partners, never competitors. --- ## How Trellis Is Different ### Trellis vs. AI guest-messaging tools (HostAI, Hostbuddy, Besty, Enso Connect, Conduit) These tools answer guest messages and stop at the reply. Trellis agents coordinate the work behind the message: they open an Airbnb Resolution Center claim, create a cleaning or maintenance task, message the cleaner, schedule the technician, and update the guest. ### Trellis vs. Breezeway and other property care tools Breezeway is deep on tasks, inspections, and checklists. Trellis adds guest communication across every channel and agent actions across the stack. Many managers run both; some replace the Breezeway Assist add-on with Trellis. Comparison: https://www.trellistech.com/compare/breezeway ### Trellis vs. PMS-native automations PMS automations are rule-based templates inside a single system. Trellis agents act across the PMS, the OTAs, messaging, field teams, owners, and finance tools. ### Trellis vs. hiring coordinators or virtual assistants Staff cost scales with unit count. Trellis is one plan that scales with property count, framed against one coordinator salary. --- ## Frequently Asked Questions **Q: What is Trellis?** A: Trellis is an AI operations platform for short-term and vacation rental property managers. Its agents answer guests on every channel, coordinate cleaning and maintenance, run workflows, and hand the team only what needs a person. **Q: Who is Trellis for?** A: Vacation rental management companies with 20 to 2,000+ units, with or without a PMS. Operators without one connect booking channels directly to Trellis. It is not for single-unit hosts. **Q: What does Trellis cost?** A: One plan starting at $749.99 per month, scaling with property count. White-glove onboarding is a separate one-time fee. Billing starts when autopilot reaches 70% accuracy. **Q: When do I start paying?** A: When the agents work. Billing starts once autopilot reaches 70% accuracy on your channels. Until then you pay nothing and no card is needed. **Q: What if an agent says the wrong thing to a guest?** A: Agents draft and escalate by default. Operators choose which channels run on autopilot and which properties stay on suggestions only. **Q: Which PMS does Trellis work with?** A: Hostaway (certified), Guesty, Hostfully, Hospitable, Lodgify, OwnerRez, Uplisting, and every PMS connected through Calry. Full list: https://www.trellistech.com/integrations **Q: Does Trellis replace my PMS?** A: No. Trellis connects to the PMS and uses reservation, property, and guest data to run guest communication and operations on top of it. Guesty and Hostaway list Trellis as a certified partner. **Q: Do I need a PMS to use Trellis?** A: No. Airbnb, Vrbo, Booking.com, and Expedia connect directly to Trellis, plus Decolar for Latin American operators. Bookings arrive right away and never run more than 5 minutes behind, guest messaging is two-way in one inbox, reviews arrive instantly, and availability plus prices and stay rules flow back out to every connected channel the moment a reservation changes. Details: https://www.trellistech.com/connect **Q: Does Trellis replace Breezeway?** A: It can run alongside Breezeway or instead of it. Trellis covers tasks and field work and adds guest communication and agent actions. See https://www.trellistech.com/compare/breezeway **Q: Is there a mobile app?** A: Yes. The Trellis mobile app is on iOS (https://apps.apple.com/us/app/trellis-mobile/id6759493151) and Android (https://play.google.com/store/apps/details?id=com.trellis.mobile&hl=en_US) for cleaners, maintenance teams, and runners. **Q: How long does setup take, and who does it?** A: The Trellis onboarding team does it. They connect the PMS, import properties and SOPs, and tune the agents with the operator. Autopilot is live on day one and earns autonomy one channel at a time. --- ## Contact - Website: https://www.trellistech.com - Email: contact@trellistech.com - LinkedIn: https://www.linkedin.com/company/trellis-str/ - Book a demo: https://www.trellistech.com/demo --- ## Related Pages - Home: https://www.trellistech.com - Product: https://www.trellistech.com/product - Pricing: https://www.trellistech.com/pricing - Integrations: https://www.trellistech.com/integrations - Compare: https://www.trellistech.com/compare - About: https://www.trellistech.com/about - Blog: https://www.trellistech.com/blog - Company facts for AI assistants: https://www.trellistech.com/ai-info - Privacy Policy: https://www.trellistech.com/privacy - Terms of Service: https://www.trellistech.com/terms - Short summary: https://www.trellistech.com/llms.txt