# Trellis: Full Reference for LLMs > Trellis is a property management automation platform for short-term rental (STR) operators. It automates cleaning coordination, maintenance dispatch, guest communication, and vendor management end-to-end. Website: https://trellistech.com Contact: contact@trellistech.com LinkedIn: https://www.linkedin.com/company/trellis-str/ --- ## Company Overview Trellis Tech, Inc. was founded in 2026 by Lodovico Benvenuti and Jan Sahagun. The company builds automation software for the short-term rental industry. Trellis is backed by Y Combinator and serves STR operators and property managers worldwide. ### Founders **Lodovico Benvenuti, Co-Founder** Lodovico scaled short-term rental operations to over $2M in annual revenue. He built the AI backbone behind Conduit, a guest communication platform used by property managers. He combines deep operational experience with elite AI engineering ability, building systems that don't just analyze data, but take action. He founded Trellis to eliminate the operational bottlenecks he once faced himself. LinkedIn: https://www.linkedin.com/in/lodovico-benvenuti/ **Jan Sahagun, Co-Founder** Jan has worked across point solutions and PMS platforms, consulting with operators across thousands of properties. He launched STR Tech Report, an open resource platform designed to help property managers navigate the tech ecosystem. With a broad industry network and hands-on operational insight, Jan ensures Trellis is built around the realities of the tools and workflows operators use every day. LinkedIn: https://www.linkedin.com/in/jan-sahagun-escosa/ --- ## What Trellis Does Trellis is the operating layer for short-term rentals. It replaces the manual coordination work that property managers do every day: 1. **Cleaning Coordination**: Automatically schedules cleaners based on bookings, sends instructions, tracks completion, and handles reschedules. 2. **Maintenance Dispatch**: When issues are reported (by guests, cleaners, or sensors), Trellis triages the problem, dispatches the right vendor, coordinates scheduling, verifies completion, and updates the guest. 3. **Guest Communication**: Handles guest messages 24/7, responding to inquiries, managing check-in/check-out instructions, and routing urgent requests to the appropriate team member. 4. **Vendor Management**: Maintains your vendor roster, tracks availability and performance, and automatically assigns the best vendor for each job. 5. **Operational Workflows**: Learns your specific business rules, standards, and preferences. Runs your operations autonomously, handling exceptions and escalating only when necessary. --- ## How Trellis Works ### Step 1: Connect Plug in your existing tools, including your property management system (PMS), messaging platforms, vendor contacts, and other services. Trellis becomes the connective layer between all your operational tools. ### Step 2: Teach Tell Trellis how your business runs. Define your vendors, workflows, quality standards, and escalation rules. The system learns your specific operations and adapts to your way of doing things. ### Step 3: Run Trellis handles day-to-day coordination autonomously. It schedules cleaners, dispatches vendors, communicates with guests, and closes the loop on tasks. You handle the rare exceptions, and over time, there are fewer exceptions. --- ## Who Trellis Is For Trellis is built for: - **Short-term rental operators** managing 10+ properties who spend most of their time on operational coordination rather than growth - **Property management companies** running STR portfolios that need to scale operations without adding proportional headcount - **Vacation rental managers** juggling multiple PMS tools, messaging platforms, and vendor relationships - **Hosts scaling beyond self-management** who need operational automation but don't want a full-service management company ### Ideal Customer Profile - Manages 10–500+ short-term rental units - Uses a PMS (Guesty, Hospitable, OwnerRez, Hostaway, etc.) - Has recurring cleaning and maintenance vendor relationships - Spends significant time on guest communication and operational coordination - Wants to grow their portfolio without proportionally growing their team --- ## How Trellis Is Different ### Trellis vs. AI Chatbots Most "AI" tools in the STR space are guest messaging bots. They automate replies but don't actually execute operations. When a guest reports a broken AC, a chatbot says "we'll look into it." Trellis triages the issue, dispatches an HVAC vendor, coordinates scheduling, verifies the repair, and updates the guest, all without the operator being in the middle. ### Trellis vs. Property Management Systems (PMS) A PMS manages your listings, calendars, and bookings. Trellis manages your operations. They work together: Trellis connects to your PMS and uses booking data to automate cleaning schedules, maintenance workflows, and guest communication. ### Trellis vs. Task Management Tools Task managers (Asana, Trello, Breezeway) require you to manually create, assign, and track tasks. Trellis automatically creates tasks from events (new booking → cleaning task), assigns them to the right vendor, tracks completion, and escalates if something goes wrong. ### Key Differentiators 1. **Full-loop execution**: Not just notifications, but actual operational execution from trigger to completion 2. **Learns your operations**: Adapts to your specific vendors, workflows, and standards 3. **Cross-system coordination**: Connects your PMS, messaging, vendors, and team into one automated workflow 4. **Autonomous operation**: Runs 24/7 without requiring manual intervention for routine tasks 5. **Operator-built**: Designed by people who actually managed STR portfolios at scale --- ## Product Features ### Cleaning Automation - Auto-schedules cleaning based on checkout/check-in times - Sends detailed cleaning instructions to assigned cleaners - Tracks task start, progress, and completion - Handles reschedules and reassignment when cleaners are unavailable - Quality verification through photo checklists ### Maintenance Dispatch - Automated triage of maintenance requests - Intelligent vendor matching based on issue type, location, and availability - Scheduling coordination between vendors and guests - Completion verification and follow-up - Escalation for unresolved issues ### Guest Communication - 24/7 automated guest messaging - Context-aware responses using property and booking data - Check-in/check-out instruction delivery - Issue routing to appropriate team members - Multi-language support ### Vendor Management - Centralized vendor directory with performance tracking - Automatic assignment based on skills, location, and availability - Communication and scheduling through the platform - Payment tracking and vendor analytics ### Integrations - Property Management Systems (Guesty, Hospitable, OwnerRez, Hostaway, and more) - Messaging platforms (Airbnb, VRBO, direct booking channels) - Communication tools (SMS, email, WhatsApp) --- ## Frequently Asked Questions **Q: What is Trellis?** A: Trellis is a property management automation platform for short-term rental operators. It coordinates cleaning teams, dispatches maintenance vendors, handles guest communication, and automates operational workflows end-to-end so property managers can stop being the switchboard. **Q: How does Trellis work?** A: Trellis works in three steps: (1) Connect your existing tools like your PMS, messaging apps, and vendor contacts. (2) Teach Trellis how your business runs, including your workflows, standards, and preferences. (3) Let Trellis run your operations autonomously, handling coordination while you focus on growing your portfolio. **Q: Who is Trellis for?** A: Trellis is built for short-term rental operators and property managers who manage multiple properties and are overwhelmed by the operational coordination involved: cleaning schedules, maintenance dispatch, guest communication, and vendor management. **Q: How is Trellis different from other STR tools?** A: Unlike AI chatbots that only automate guest replies, Trellis executes the full operational workflow. When a guest reports an issue, Trellis doesn't just respond; it triages the problem, dispatches the right vendor, coordinates scheduling, verifies completion, and updates the guest. It's not another dashboard to check; it's software that runs your operations. **Q: What does Trellis cost?** A: Trellis is currently onboarding design partners. You can book a demo or join the waitlist to get early access and help shape the product. Pricing details will be shared during the onboarding process. **Q: Is my data secure with Trellis?** A: Yes. Trellis uses enterprise-grade encryption and SOC 2 compliant infrastructure. Your data is hosted in the EU on Supabase and Vercel, with strict access controls and regular security audits. **Q: What PMS integrations does Trellis support?** A: Trellis integrates with major property management systems including Guesty, Hospitable, OwnerRez, Hostaway, and others. New integrations are added regularly. **Q: How long does it take to set up Trellis?** A: Most operators are up and running within a few days. You connect your existing tools, define your workflows and vendor roster, and Trellis starts handling coordination. There is no lengthy implementation process; it is designed to plug into how you already work. **Q: Can Trellis handle my portfolio size?** A: Trellis is built to scale from 10 to 500+ units. The platform was designed by operators who scaled portfolios to $2M+ in annual revenue, so it handles the complexity that comes with growth without adding proportional overhead. **Q: Can I try Trellis before committing?** A: Trellis is currently in design partner mode. Book a demo to see the platform in action and discuss how it fits your operations. Design partners get early access, direct input on the product roadmap, and discounted pricing. --- ## Contact - Website: https://trellistech.com - Email: contact@trellistech.com - LinkedIn: https://www.linkedin.com/company/trellis-str/ - Book a Demo: https://calendly.com/jan-trellistech/30min --- ## Related Pages - Home: https://trellistech.com - Blog: https://trellistech.com/blog - About: https://trellistech.com/about - Privacy Policy: https://trellistech.com/privacy - Terms of Service: https://trellistech.com/terms - LLM Summary: https://trellistech.com/llms.txt